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- Tasks: Manage rent arrears and provide money management advice to residents.
- Company: Hyde is dedicated to providing safe homes and fostering community potential.
- Benefits: Enjoy flexible working hours, a fantastic pension, life assurance, and great holidays.
- Why this job: Join a diverse team focused on inclusivity and making a positive impact in the community.
- Qualifications: Experience in debt collection or rent arrears recovery is preferred.
- Other info: Hyde is a disability confident employer, supporting all applicants throughout the process.
The predicted salary is between 24000 - 36000 £ per year.
Fixed Term Contract until 21/02/2026, 25 hours per week - working pattern negotiable between Monday-Friday 9am-5pm.
Hyde is looking to recruit a Debt Collection Administrator. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.
As a Debt Collection Administrator, you will be working within our Income Team to manage the prevention and recovery of rent arrears and other debts.
- Recover rent arrears and service charges from an assigned account.
- Respond back to all resident correspondence regarding the management of their account.
- Offer money management advice to assist the resident in prioritisation of rent and service charge payments and reduction of arrears.
Rent arrears recovery / debt collection experience is preferable.
Hyde offers a fantastic pension, life assurance, great holidays, and an award-winning flexible benefits package.
Diversity and inclusion are integral to the Hyde Group; we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.
Contact Detail:
The Hyde Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator - Flexible Working Hours
✨Tip Number 1
Familiarise yourself with the principles of debt collection and money management. Understanding these concepts will not only help you in the role but also demonstrate your commitment to the position during interviews.
✨Tip Number 2
Research Hyde's ethos and values, particularly their focus on community and inclusivity. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Hyde, if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 4
Prepare specific examples from your past experience that showcase your skills in debt recovery and customer service. Being ready to discuss these in detail can greatly enhance your chances during the interview process.
We think you need these skills to ace Administrator - Flexible Working Hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Debt Collection Administrator position. Tailor your application to highlight relevant experience in debt collection and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved debt recovery or money management. Use specific examples to demonstrate your skills in handling resident correspondence and providing financial advice.
Showcase Your Values: Hyde values diversity and inclusion, so make sure to reflect these values in your application. Mention any experiences or initiatives that demonstrate your commitment to inclusivity and community support.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A well-presented application shows attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at The Hyde Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Debt Collection Administrator. Familiarise yourself with the key tasks such as managing rent arrears and responding to resident correspondence. This will help you demonstrate your knowledge during the interview.
✨Showcase Relevant Experience
If you have previous experience in debt collection or money management, be ready to discuss specific examples. Highlight how your skills can contribute to the Income Team's goals and the overall ethos of providing a safe and decent home for customers.
✨Prepare Questions
Think of insightful questions to ask about the company culture, the Income Team, and how they support diversity and inclusion. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Demonstrate Empathy
As a Debt Collection Administrator, you'll be dealing with sensitive situations. Be prepared to discuss how you would approach residents with empathy and understanding, especially when offering money management advice to help them prioritise their payments.
