At a Glance
- Tasks: Lead a team to deliver personalised care and manage operational procedures.
- Company: Apollo Home Healthcare provides tailored, high-quality care in clients' homes.
- Benefits: Enjoy 25 days annual leave, a bonus scheme, and private healthcare after probation.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Full UK driving licence, strong planning skills, and excellent communication abilities required.
- Other info: Opportunity to transition to Registered Manager after successful probation.
The predicted salary is between 36000 - 46000 Β£ per year.
At Apollo Home Healthcare, we provide high-quality, person-centred care to people in the comfort of their own homes. Every individual we support has unique needs β we tailor every care package to them, building a compassionate and skilled team around their requirements.
The role of Operations Manager is diverse, fast-paced and plays a crucial role in the operation's success. You will have the opportunity to make a real difference in people's lives by managing a team of dedicated Office Consultants and Clinical Nurse Specialists, who work closely together to safely implement personalised care packages for our clients. You will be based at your local Apollo Home Healthcare office in Doncaster, but at times, travel to our clients' homes and network of offices will be required.
- Manage the escalation of accidents, incidents, and complaints
- Establish and maintain robust operational procedures in the office to ensure high-quality service delivery
- Meet budget goals and manage office-related costs
- Have overall responsibility for the safe service delivery in line with CQC regulations and company policies and procedures
- Transition to the role of Registered Manager after a successful probation period
Full UK Driving Licence with access to a vehicle
Strong planning, rota management, and problem-solving skills
Excellent communication and relationship-building abilities
25 Days Annual Leave, plus Bank Holidays
An extra day off on your birthday*
Bonus Scheme
Refer a friend scheme
Workplace pension
Access to private healthcare following successful completion of a 6-month probation
If youβre driven, compassionate, and want to be part of a team that helps deliver life-changing care across the UK, weβd love to hear from you.
Equality, Diversity & Inclusion: We welcome applicants from all backgrounds and are committed to equality and diversity throughout our teams. We promote fairness and opportunity for all β regardless of age, gender, disability, ethnicity, religion, beliefs, marital or partnership status, pregnancy, maternity, or sexual orientation. We want every team member to feel valued, thrive on their talents, and grow with colleagues from all walks of life.
Operation and Facilities Officer employer: Apollo Home Healthcare
Contact Detail:
Apollo Home Healthcare Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Operation and Facilities Officer
β¨Tip Number 1
Familiarise yourself with the CQC regulations and standards relevant to home healthcare. Understanding these guidelines will not only help you in the interview but also demonstrate your commitment to high-quality service delivery.
β¨Tip Number 2
Showcase your experience in managing teams and operational procedures. Be ready to discuss specific examples of how you've successfully led a team or improved processes in previous roles, as this is crucial for the Operations Manager position.
β¨Tip Number 3
Network with professionals in the healthcare sector, especially those involved in home care services. Engaging with others in the field can provide valuable insights and may even lead to referrals or recommendations.
β¨Tip Number 4
Prepare to discuss your problem-solving skills and how you've handled incidents or complaints in the past. This role requires a proactive approach to challenges, so having concrete examples will set you apart from other candidates.
We think you need these skills to ace Operation and Facilities Officer
Some tips for your application π«‘
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Operations Manager position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in operations management, team leadership, and care services. Use bullet points for clarity and focus on achievements that demonstrate your impact in previous roles.
Write a Strong Cover Letter: Your cover letter should express your passion for providing high-quality care and your understanding of the role's importance. Mention specific examples of how you've successfully managed teams or improved operational processes in the past.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Apollo Home Healthcare
β¨Understand the Role
Make sure you thoroughly understand the responsibilities of an Operations Manager at Apollo Home Healthcare. Familiarise yourself with their approach to person-centred care and how you can contribute to their mission.
β¨Showcase Your Leadership Skills
Prepare examples that demonstrate your leadership abilities, especially in managing teams and resolving conflicts. Highlight any experience you have in building relationships and fostering a collaborative environment.
β¨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle incidents or complaints. Think of specific situations from your past where you successfully navigated challenges.
β¨Demonstrate Your Commitment to Care
Express your passion for delivering high-quality care and how it aligns with the values of Apollo Home Healthcare. Share any relevant experiences that showcase your dedication to improving clients' lives.