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For Companies At a Glance
- Tasks: Support clients with inquiries and ensure compliance in HR matters.
- Company: Teamed is revolutionising global employment, making opportunities accessible for all talent.
- Benefits: Enjoy remote work flexibility, competitive salary, and tailored local benefits.
- Why this job: Join a dynamic team that values creativity and fosters personal growth.
- Qualifications: Experience in customer support or account management, preferably in HR compliance.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Teamed is on a mission to equalise career opportunities for talent wherever they live. For growing companies, we simplify the whole international and remote employment experience via our proprietary platform and on-the-ground structures. We offer their global staff relevant and attractive local benefits, as well as local protection and compliance. We are growing fast and seek the best and brightest to take us to the next level. Join us and help shape the future of global work!
Why Does This Role Matter
We are looking for a dedicated and proactive Client Support Manager to join our team. This role is pivotal in ensuring our clients receive exceptional support and expert guidance throughout their journey with us. You will act as a key representative in managing client inquiries, addressing concerns, and navigating complex compliance matters. Your focus will be on service excellence, operational support, and ensuring adherence to local and international HR and employment regulations.
- Be the main point of contact for assigned clients, delivering high standards of support and resolution across all touch-points.
- Build strong client relationships grounded in trust, reliability, and expert support.
- Handle client complaints professionally and empathetically, ensuring swift resolution and continuous improvement in service.
- Advise clients on HR and employment compliance topics relevant to Employer of Record (EOR) services - drawing on internal knowledge resources, AI tools, and our global network of country-specific experts.
- Escalate and manage complex compliance-related issues, working with internal stakeholders and legal experts where necessary.
- Maintain expertise in global compliance standards and EOR best practices to provide authoritative guidance and ensure service excellence across all client engagements.
- Track and report client feedback and support metrics to drive service improvements.
- Maintain accurate and up-to-date documentation of client interactions, issues, and resolutions in internal systems.
- Contribute to the development and refinement of internal support processes and knowledge bases.
What we’re looking for
- Proven experience in a customer support, client services, or account management role preferably in HR/Compliance setting.
- You have managed sensitive client relationships, including complaints and complex issue resolution.
- Excellent communication skills with a strong sense of accountability and service delivery.
- You have a solid understanding (or a willingness to learn) of global employment regulations, HR practices, and compliance frameworks.
- You are analytical and an effective problem solver who remains calm under pressure.
- You can work autonomously, manage multiple priorities, and operate effectively in a fast-paced environment.
- Confident in using CRM systems and support tools to manage cases and track performance metrics.
- You are fluent in English; proficiency in an additional European language (such as German, Dutch, Italian, or French) is a strong plus.
What’s in it for you?
- A friendly, talented, collaborative, and entrepreneurial team.
- A diverse, inclusive, and creative environment where everyone’s ideas and opinions are equally valued.
- Opportunities for personal and professional growth.
- A fully flexible/remote working culture that empowers you to work from anywhere to suit your lifestyle.
- Relevant local benefits tailored to your region.
- Competitive salary with additional perks.
- Collaboration with teams across different regions, gaining valuable international experience.
At Teamed, we believe in fostering a supportive and dynamic culture. Here’s a glimpse of what it’s like: We host virtual team-building activities, like trivia nights and coffee chats, to keep our team connected and engaged. We celebrate milestones together, from project successes to personal achievements.
Our Commitment to You
At Teamed, we warmly welcome those with alternative identities, backgrounds, and experiences. We know diverse teams are the strongest teams. We are committed to a fair and accessible recruitment process for all candidates and will gladly meet any accommodation requests during the application or interview process. Please just let us know.
Client Support Manager employer: Teamed
Contact Detail:
Teamed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Manager
✨Tip Number 1
Familiarise yourself with global employment regulations and HR practices. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the complexities of the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully managed client complaints or complex issues in the past. This will highlight your ability to remain calm under pressure, which is crucial for this position.
✨Tip Number 3
Network with professionals in the HR and compliance sectors. Engaging with others in the field can provide valuable insights and potentially lead to referrals, increasing your chances of landing an interview.
✨Tip Number 4
Demonstrate your communication skills during any interactions with the company. Whether it's through emails or phone calls, clear and professional communication will set you apart as a candidate who values service delivery.
We think you need these skills to ace Client Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, client services, or account management, especially in HR or compliance settings. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client support and your understanding of global employment regulations. Mention specific experiences where you've successfully managed client relationships and resolved complex issues.
Showcase Communication Skills: In your application, emphasise your excellent communication skills. Provide examples of how you've effectively communicated with clients, particularly in challenging situations, to highlight your service delivery capabilities.
Highlight Problem-Solving Abilities: Demonstrate your analytical and problem-solving skills by including examples of past challenges you've faced in client support roles. Explain how you approached these issues and the positive outcomes that resulted.
How to prepare for a job interview at Teamed
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Client Support Manager. Familiarise yourself with the key aspects of client support, compliance, and HR practices to demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a Client Support Manager, excellent communication is crucial. Prepare examples of how you've effectively managed client relationships and resolved issues in the past. Be ready to discuss your approach to handling complaints and ensuring client satisfaction.
✨Demonstrate Problem-Solving Abilities
Highlight your analytical skills and ability to remain calm under pressure. Prepare to discuss specific instances where you've successfully navigated complex issues or compliance matters, showcasing your problem-solving capabilities.
✨Ask Insightful Questions
At the end of the interview, ask thoughtful questions about the company's culture, team dynamics, and expectations for the Client Support Manager role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
