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- Tasks: Support the Customer Success Team with daily operations and exceptional service.
- Company: Join a multi-award winning global training company that inspires millions.
- Benefits: Enjoy remote work flexibility and a competitive salary for part-time hours.
- Why this job: Shape your career in a positive, growth-focused environment with impactful work.
- Qualifications: Previous customer service experience and confidence with technical systems required.
- Other info: Work 15 hours a week, primarily on weekends, with some flexibility.
This is a remote/working from home position.
Working Hours: 15 hours per week. Friday, Saturday & Sunday with some flexibility through the week for team meetings and webinar schedules.
Salary: £874.90 per month for 15 hours per week (£28,000 FTE).
The Company: This is a fantastic opportunity to be part of an exponentially growing organisation, who are looking for continuous improvement focussed, ambitious and positive members of their team that want to grow and shape their career with the company. RTT is a multi-award winning global training and development company that touches millions of people each year and inspires them to live their highest and best life.
Summary: To succeed in the role, you will need to work within the Customer Success team and ensure that we deliver exceptional customer service. You will be proactive and have the ability to work independently and collaboratively.
Key Responsibilities:
- Supporting the day to day operations of the Customer Success Team, including:
- Queue Management
- Dealing with complaints
- Dealing with escalations
- Customer support (access, refunds and general enquiries)
- Logging technical issues managed by other teams
- Granting access to various products
- Updating customer information
- Managing subscriptions
Requirements:
- Worked in a Customer Service environment previously
- Previously has experience with education and/or online product customer support
- Confident with technical system use (CRM/CSM platforms, Google workspace, learning platforms (LMS, Kajabi etc))
- Excellent communication and interpersonal skills (verbal & written)
- Exceptional organisation and time management skills
Customer Success Advisor employer: Rapid Transformational Therapy
Contact Detail:
Rapid Transformational Therapy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Advisor
✨Tip Number 1
Familiarise yourself with the tools and platforms mentioned in the job description, such as CRM/CSM systems and learning management systems. Being able to demonstrate your proficiency with these tools during an interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight your previous customer service experience by preparing specific examples of how you've successfully handled complaints or escalations. This will help you illustrate your problem-solving skills and ability to maintain a positive customer experience.
✨Tip Number 3
Since this role requires both independent and collaborative work, think of instances where you've excelled in both settings. Be ready to discuss how you manage your time effectively while also contributing to team goals.
✨Tip Number 4
Research RTT and their mission to inspire people through training and development. Understanding their values and culture will allow you to tailor your responses in interviews and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Customer Success Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific skills related to online product support. Emphasise your ability to work independently and collaboratively, as these are key traits for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention how your previous experience aligns with the responsibilities of the Customer Success Advisor role, particularly in handling complaints and managing subscriptions.
Showcase Technical Proficiency: Since the role requires confidence with technical systems, include examples of your experience with CRM/CSM platforms, Google Workspace, or any learning management systems you've used. This will demonstrate your readiness for the technical aspects of the job.
Highlight Communication Skills: Given the importance of excellent communication in this role, provide specific examples of how you've successfully communicated with customers in the past. This could include resolving complaints or providing support for technical issues.
How to prepare for a job interview at Rapid Transformational Therapy
✨Show Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Be ready to share specific examples of how you've handled complaints or escalations, as this role heavily relies on exceptional customer support.
✨Demonstrate Technical Proficiency
Since the position requires confidence with various technical systems, prepare to discuss your experience with CRM/CSM platforms and other relevant tools. You might even want to mention any specific platforms you’ve used, like Google Workspace or learning management systems.
✨Emphasise Your Organisational Skills
The role demands excellent organisation and time management skills. Be prepared to explain how you prioritise tasks and manage your time effectively, especially when working remotely. Sharing a past experience where you successfully managed multiple responsibilities can be beneficial.
✨Be Proactive and Positive
The company is looking for ambitious and positive team members. During the interview, convey your proactive attitude and willingness to contribute to continuous improvement. Share examples of how you've taken initiative in previous roles to enhance customer satisfaction.
