Customer Support Assistant

Flynn Hodkinson is a leading US visa and nationality law firm based in London, UK. We are a boutique firm and take pride in having a friendly and flexible work environment. If you have an interest in US visa and nationality law and enjoy working with clients with an international outlook, this may be the role for you.
This role will support US visa and nationality lawyers in preparing our company, entrepreneur and individual clients applying for US visas, entry and nationality.

Draft supporting letters and client correspondence
Assemble cases for filing, ensuring that all procedural requirements for filing cases are met including filing fee, signatures, assembly of exhibits, jurisdiction, etc.
Ask questions of Sr Client Support Specialist or Responsible Attorney to clarify any confusion on legal issues or cases
Attend and participate in legal and firm meetings, in-house seminars and client consultations
monitoring calendars; Request KYC documents prior to consultation; Coordinate Sharepoint and prepare reports in LEAP and Excel.
Bachelor’s degree preferred or equivalent combination of education and relevant experience
Proficiency in using MS Office applications
Experience with the use of Leap case management software and Xero financial software is a plus