Service Manager | Hamworthy Barracks

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do: We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Contract: Full Time, Permanent

Working Hours: 37.5 hours per week, Monday to Friday 8:00AM to 4:30PM

Location: Hamworthy, Poole, Dorset, BH15 4NQ

Salary: £40,000 to £44,000 dependent on experience

Are you ready to elevate your facilities management career in a role where your expertise directly supports the UK defence mission? At VIVO Defence Services, we are looking for a proactive, technically capable, and highly organised Service Manager to lead site-based operations at Hamworthy Barracks.

About the role: This is a key position where you’ll serve as the primary point of contact between the Defence Infrastructure Organisation (DIO), the Head of Establishment (HoE), and our wider operations and support teams. Your mission: to ensure that all maintenance activities—reactive, programmed, and minor works under £25k—are delivered efficiently, safely, and in full compliance with contractual standards.

You’ll take ownership of all hard facilities management activities on site, leading inspections, reviews, and follow-ups, and ensuring tasks are completed to a high standard and within performance timeframes. From managing Billable Works to providing on-site technical expertise, you’ll play a vital role in keeping the infrastructure mission-ready. You’ll also support key compliance responsibilities, acting as the Asbestos and Legionella Responsible Person, CDM Principal Designer or Contractor, and more.

What you’ll need: This role requires strong communication and collaboration skills, as you’ll work closely with military personnel, local contractors, mobile engineers, and internal support teams. You’ll provide clear guidance, resolve challenges swiftly, and act as a trusted partner to the HoE—always ensuring that our services align with the priorities of the establishment and contribute to its operational output.

You’ll need a solid background in construction, engineering, or property maintenance, with hands-on experience delivering planned and reactive works. A working knowledge of MOD environments and compliance frameworks such as JSP 375 and CDM regulations is essential. You will need to have a qualification such as an ONC or BTEC in a mechanical or electrical discipline—or equivalent practical experience.

We’re looking for someone who understands how to balance compliance with responsiveness, who takes ownership of their work, and who continually looks for ways to improve. Strong leadership, technical ability, and a collaborative mindset are key. Familiarity with CAFM systems, IOSH certification, and energy performance knowledge are desirable, along with a full UK driving licence.

You will need to be able to pass SC Clearance to be eligible for this role.

If you’re ready for a role where every decision matters and your skills can make a real difference, we’d love to hear from you. Join Vivo Defence Services and be part of a team that values integrity, service, and continuous improvement. Apply today to take the next step in your career with Vivo Defence Services.

What we offer:

• 25 days annual leave
• 6% employee matched pension contribution
• Single private medical cover
• Life assurance 2 x annual salary

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.