Configuration Management Specialist

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 6th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

MAIN PURPOSE OF THE ROLE

Working within the Configuration Management team in Service Management in Technology, the Configuration Management Specialist will be responsible for defining and controlling configuration information for components of services and infrastructure that make Technology systems. The Configuration Management Specialist will be responsible for maintaining accurate information on the planned, current and historical state of the components of services and infrastructure.

KEY RESPONSIBILITIES

• Develop and maintain the CMDB contents for accuracy.
• Develop and maintain process for ensuring CMDB contents are accurate and current.
• Define and maintain relationships between Configuration Items (CIs).
• Develop and maintain ServiceNow Discovery schedules and configuration.
• Collaborate with Change Management; Capacity Management; Availability Management; Release Management; Incident Management teams to ensure those functions are able to use CMDB information most effectively.
• Contribute to the development of the Configuration Management strategy, processes and policy to ensure that Configuration Management remains current and effective.
• Some evening and weekend working will be required.

SKILLS AND EXPERIENCE

Work Experience

• Experience in managing CMDB within a financial institution essential.
• Experience of maintaining CMDB data using ServiceNow Discovery essential.
• Experience of maintaining CMDB data using ServiceNow Service Mapping beneficial.
• Experience of working in a complex technical environment essential.
• Experience of working in a highly regulated industry that adheres strictly to audit processes and procedures essential.

Functional / Technical Competencies:

• Demonstrable knowledge of ServiceNow Discovery.
• Excellent written and verbal skills, and must be able to document and articulate to others key issues in the infrastructure arena.
• Able to drive problem resolution through the appropriate escalation channels.
• Able to confidently participate in white board type design and review sessions.
• Able to evaluate and understand new products within the team’s scope.
• A team player, approachable and flexible but also able to work independently.
• Contribute to building a culture of service excellence, always putting the customer, our people and our business at the center of everything undertaken.

Education / Qualifications:

• Degree Educated (preferably Computer Science or similar) and/or similar work experience.

PERSONAL REQUIREMENTS

• Excellent communication skills.
• Results driven, with a strong sense of accountability.
• A proactive, motivated approach.
• The ability to operate with urgency and prioritise work accordingly.
• Strong decision making skills, the ability to demonstrate sound judgement.
• A structured and logical approach to work.
• Strong problem solving skills.
• A creative and innovative approach to work.
• Excellent interpersonal skills.
• The ability to manage large workloads and tight deadlines.
• Excellent attention to detail and accuracy.
• A calm approach, with the ability to perform well in a pressurised environment.
• Strong numerical skills.

We are open to considering flexible working requests in line with organisational requirements. MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.