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For Companies At a Glance
- Tasks: Engage with customers, deliver data insights, and support sales presentations.
- Company: Join Camlin, a global tech leader innovating across industries like power and rail.
- Benefits: Enjoy collaborative culture, mentorship opportunities, and a focus on personal growth.
- Why this job: Be part of a team that values curiosity, problem-solving, and making a positive impact.
- Qualifications: Experience in the Energy sector, strong analytical skills, and proficiency in Tableau required.
- Other info: Camlin promotes diversity and equal opportunity for all applicants.
The predicted salary is between 28800 - 43200 £ per year.
Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors. At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of today, the Camlin operation spans over 20 countries across the globe.
Responsibilities:
- Engagement with customers across all teams.
- Develop and deliver compelling data visualisations and presentations to communicate insights effectively to stakeholders at all levels.
- Support sales team with customer presentations and proposals for business solutions.
- Design and execute data analysis projects to identify trends, understand customer and uncover opportunities for improvement across the customer journey.
- Interaction with Service Delivery teams to ensure successful fulfilment of Services delivered in line with regional requirements.
- Researching financial reports, problem solving and working to find root cause analysis.
- Collaborative working with other departments such as Marketing and Sales functions to create and communicate resources which improve customer knowledge and confidence in our brand.
- Coach and mentor any team that report to Customer Performance Lead.
Experience Essential:
- Experience of delivering business solutions to customers in the Energy sector.
- Ability to create and maintain strong customer relationships.
- Knowledge of regulatory obligations and industry requirements within UK market – particularly DNO Data & Digitalisation strategies.
- Strong analytical skills.
- Excellent communication and presentation skills.
- Experience using Tableau and Confluence.
- Evidence of use of customer insight and ability to problem solve.
Our Values:
- We work together - We know that working collaboratively will help us reach our shared goals faster, so we always look for ways to help each other.
- We believe in people - Here at Camlin, our people are central to what we do and what we can achieve. And as we move towards becoming industry and customer ‘partners’ that’s even more important.
- We trust our team members to do their best and be supportive.
- We won’t accept the ‘way it’s always been done’ - Since Camlin’s inception, we’ve been curious, inquisitive and always want to improve. Thinking differently is in our DNA and we love solving tough challenges.
- We listen to learn - Whether it’s our customers, our markets, or each other, we ask questions and listen to the answers so we can learn and improve.
- We’re trying to do the right thing - We take responsibility for our actions and take decisions based on what’s right for people, profit, and planet.
Customer Performance Lead employer: Camlin Group
Contact Detail:
Camlin Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Performance Lead
✨Tip Number 1
Familiarise yourself with the Energy sector, especially the regulatory obligations and industry requirements within the UK market. Understanding DNO Data & Digitalisation strategies will give you an edge in discussions and demonstrate your commitment to the role.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've used data analysis to identify trends and improve customer experiences in previous roles. Be ready to discuss these during interviews to highlight your problem-solving abilities.
✨Tip Number 3
Network with professionals in the Energy sector and engage with Camlin's current employees on platforms like LinkedIn. This can provide insights into the company culture and values, which you can reference in your conversations.
✨Tip Number 4
Prepare to discuss your experience with tools like Tableau and Confluence. Being able to articulate how you've used these tools to create compelling data visualisations and presentations will be crucial in demonstrating your fit for the Customer Performance Lead role.
We think you need these skills to ace Customer Performance Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Performance Lead position at Camlin. Tailor your application to highlight relevant experiences that align with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in delivering business solutions within the Energy sector. Provide specific examples of how you've built strong customer relationships and utilised analytical skills to solve problems.
Showcase Your Skills: Make sure to mention your proficiency in tools like Tableau and Confluence. Include any relevant projects where you've created data visualisations or presentations that effectively communicated insights to stakeholders.
Align with Company Values: Camlin values collaboration, curiosity, and responsibility. In your application, reflect these values by discussing how you've worked collaboratively in teams, sought innovative solutions, and taken responsibility for your actions in previous roles.
How to prepare for a job interview at Camlin Group
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with Camlin's core values. They emphasise collaboration, trust, and a commitment to improvement. Be prepared to discuss how your personal values align with theirs and provide examples of how you've demonstrated these in your previous roles.
✨Showcase Your Analytical Skills
As a Customer Performance Lead, strong analytical skills are essential. Prepare to discuss specific projects where you've used data analysis to identify trends or solve problems. Highlight your experience with tools like Tableau and how you've leveraged them to create impactful visualisations.
✨Prepare for Customer Engagement Scenarios
Given the role's focus on customer relationships, think of examples where you've successfully engaged with customers. Be ready to explain how you built those relationships and the strategies you used to understand their needs and deliver solutions that added value.
✨Practice Your Presentation Skills
Since you'll be required to deliver presentations to stakeholders, practice articulating your thoughts clearly and confidently. Consider preparing a mock presentation on a relevant topic, showcasing your ability to communicate insights effectively. This will demonstrate your readiness for the role.
