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- Tasks: Be the friendly face of a top law firm, welcoming clients and managing reception duties.
- Company: Join Owen Reed, a leading recruitment agency, supporting a prestigious law firm in London.
- Benefits: Enjoy flexible hours, a dynamic work environment, and opportunities for professional growth.
- Why this job: Gain valuable experience in a professional setting while enhancing your customer service skills.
- Qualifications: Previous receptionist or admin experience is a plus; strong organisation and communication skills are essential.
- Other info: This is a part-time contract role, perfect for students looking to balance work and studies.
The predicted salary is between 24000 - 36000 £ per year.
Owen Reed is recruiting for a full time Receptionist to join our Facilities and Front of House team for a top law firm in London. You will provide a first welcome link between clients and the firm, offering an excellent first impression either in person or on the telephone. You will assist the wider office and facilities team with general administration, assisting with post event cleaning and providing an efficient and flexible service to internal clients.
Key Responsibilities
- Provide a warm, welcoming first impression of the highest standard for clients and staff when arriving at reception.
- Promptly and courteously answer and record telephone and reception enquiries and deal with persons calling at the office with appointments or documents.
- Look after clients waiting in reception, notifying fee earners of their arrival and showing them to fee earners or interview rooms.
- Be responsible for all documents and post arriving in the office, during the day.
- Every item and visitor to be logged consistently for the records.
- Provide refreshments for clients/meetings where requested.
- Provide support for events as required, including cleaning after events have finished.
- Work with tact and discretion with clients on the telephone and face to face, diplomacy would be required and a level of confidentiality.
- Use the Teams system and answer telephone enquiries promptly and efficiently.
- Occasional cover when required of reception within the other offices.
- To attend departmental and other meetings and training as required.
- Preparing, refreshing and ensuring high standards in all meeting rooms before and after each use.
- To work alongside facilities in hosting large events being responsible for, setting up and clearing down after large events.
- To be flexible around attending/hosting events as required on occasions.
- Responsible for the day-to-day management and smooth operation of all nine meeting rooms.
- Produce documents, letters and emails as required for other teams.
- Copying files, scanning and emailing documents.
- Data input to the CRM System as required.
- Any other administrative tasks, such as Web Enquiries, faxes, general email enquiries.
Skills, Experience, and Attributes
- Experience of working within a Receptionist role in a professional services environment is desirable.
- Experience of undertaking general admin duties i.e. filing, scanning, photocopying etc.
- Experience of dealing with telephone-based enquiries and utilising a switchboard.
- Excellent organisation capability with the ability to effectively prioritise.
- Customer service focused.
Part-Time Legal Receptionist (Contract) employer: Owen Reed
Contact Detail:
Owen Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Legal Receptionist (Contract)
✨Tip Number 1
Familiarise yourself with the law firm's culture and values. Understanding their approach to client service will help you align your responses during any interviews, showcasing that you can embody their welcoming ethos.
✨Tip Number 2
Practice your telephone etiquette. Since you'll be handling calls and inquiries, rehearsing how to answer the phone professionally and courteously can make a significant difference in how you present yourself.
✨Tip Number 3
Prepare for situational questions related to customer service. Think of examples from your past experiences where you demonstrated excellent service or handled difficult situations, as these will likely come up during the interview.
✨Tip Number 4
Showcase your organisational skills. Be ready to discuss how you manage multiple tasks efficiently, especially in a busy reception environment, as this is crucial for the role.
We think you need these skills to ace Part-Time Legal Receptionist (Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in receptionist roles, particularly in professional services. Emphasise skills like customer service, organisation, and any specific administrative tasks you've handled.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the firm. Mention your ability to create a welcoming environment and your experience with telephone enquiries, as these are key aspects of the job.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as excellent communication, multitasking, and discretion. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Owen Reed
✨Showcase Your Customer Service Skills
As a receptionist, your ability to create a welcoming atmosphere is crucial. Be prepared to share examples of how you've provided excellent customer service in previous roles, especially in high-pressure situations.
✨Demonstrate Organisational Abilities
The role requires strong organisational skills. Highlight your experience with managing multiple tasks, prioritising effectively, and maintaining a tidy and efficient workspace during the interview.
✨Familiarise Yourself with the Firm
Research Owen Reed and the law firm you’ll be working for. Understanding their values, culture, and recent news can help you tailor your responses and show genuine interest in the position.
✨Practice Telephone Etiquette
Since you'll be handling phone enquiries, practice your telephone etiquette. Be ready to demonstrate how you would handle calls professionally and courteously, as this will be a key part of your role.
