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- Tasks: Lead a dynamic reservations team and manage the booking process for luxury golf experiences.
- Company: Join Cabot, a global leader in world-class golf destinations with stunning properties worldwide.
- Benefits: Enjoy competitive salary, pension scheme, free parking, staff events, and golf privileges.
- Why this job: Be part of a vibrant team creating unforgettable guest experiences in breathtaking locations.
- Qualifications: Strong numeracy and literacy skills; hospitality experience preferred but not essential.
- Other info: Flexible hours with opportunities for personal development and growth.
The predicted salary is between 36000 - 60000 £ per year.
Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S.
Cabot Highlands is located in Inverness, Scotland, surrounded by the breathtaking Scottish Highlands. This 420-acre property is home to the renowned 18-hole Castle Stuart Golf Links. Acclaimed architect Tom Doak is building a second 18-hole golf course at Cabot Highlands, Old Petty, set to open for preview play in August 2025. Beyond golf, the destination offers incredible natural beauty and ample outdoor activities including hiking, cycling, fishing, falconry, and horseback riding.
This position forms an integral part of our dynamic Reservations Team here at Cabot Highlands. This role opens the gateway to the guest experience and is the first point of contact for our clients. As we operate in a seasonal environment, this role offers flexible hours which may include weekends and bank holidays in season with an adjustment in the off season to shorter days. You will be responsible for leading and inspiring a small but busy reservations team in a dynamic luxury golf setting.
Core Responsibilities- Reservations Systems Management: Oversee all aspects of the booking process with the ability to learn new systems and technologies.
- Customer Bookings Management: Handling enquiries, resolving concerns, managing complaints, and addressing any booking discrepancies to ensure a smooth and efficient reservation experience.
- Revenue Optimisation: Develop and implement revenue strategies that support sales growth and maximise bookings, ensuring profitability while maintaining service excellence.
- Team Leadership: Model and demonstrate strong and steady leadership that supports, inspires, and motivates the reservations team, fostering a positive and high-performing work environment.
- Managerial & Personal Development: Manage HR processes related to leading a small team, while also taking a proactive approach to personal development by engaging with learning and growth initiatives provided by Cabot Highlands T&C Department.
- Reporting: Deliver regular reports and actionable insights to the Director of Golf & Operations. Use data to make informed recommendations that drive departmental performance improvements.
- Guest Experience: Model and uphold exceptional customer service standards to ensure every guest interaction is memorable, delivering a “magical” experience from the first point of contact.
- Team Development: Identify training and development opportunities within the team. Lead and support the implementation of new systems or process reviews that enhance efficiency and elevate service delivery.
- Excellent level of Numeracy & Literacy skills.
- Educated to Advanced Higher level or equivalent.
- Experience of hospitality or working in a golfing environment would be advantageous.
- Experience in a similar role, ideally in a fast-paced hospitality/tourism setting preferably in a management position but not essential.
- Sales experience and reaching target sales.
- Confidence in managing a team and creating a culture of excellence.
- Impeccable communication skills - phone, email, and in-person.
- An analytical mindset paired with a genuine enthusiasm for outstanding guest service and building relationships.
- A “can-do” attitude, a collaborative spirit, and a genuine passion for being part of Cabot's mission to provide a magical guest experience.
- Ability to negotiate and communicate well at all levels with internal and external stakeholders.
Monday to Friday with limited weekend work over the season – April to October. Summer season 8am-5pm and 5 days per week, winter season 8am-4pm and 4 days per week.
Physical DemandsProlonged periods of sitting at a desk. Prolonged periods of screen time.
Benefits- Competitive Salary in line with market rate.
- Company pension scheme.
- Ample free staff parking.
- Staff events.
- Golf Privileges.
- Subsidised Gym membership.
- Meal when on duty.
- Company Christmas Party.
Please send us an up to date CV and 1 A4 page telling us why you would be the perfect fit for this role at Cabot!
Reservations Manager employer: Cabot Highlands
Contact Detail:
Cabot Highlands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager
✨Tip Number 1
Familiarise yourself with the Cabot brand and its properties. Understanding their unique offerings and values will help you connect with the team during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Cabot Highlands. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing teams. Since this role involves leading a reservations team, showcasing your ability to inspire and motivate others will be crucial.
✨Tip Number 4
Highlight any experience you have in revenue optimisation or sales strategies. Being able to articulate how you've successfully maximised bookings or improved service delivery in previous roles will set you apart from other candidates.
We think you need these skills to ace Reservations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and team management. Emphasise any previous roles that involved customer service, reservations, or leadership to align with the responsibilities of the Reservations Manager position.
Craft a Compelling Cover Letter: In your one A4 page, clearly articulate why you are the perfect fit for Cabot Highlands. Mention your passion for guest service, any experience in a golf or luxury setting, and how your leadership style can inspire a team. Be specific about your achievements and how they relate to the role.
Showcase Your Analytical Skills: Since the role involves revenue optimisation and reporting, include examples of how you've used data to drive performance improvements in past positions. This will demonstrate your analytical mindset and ability to make informed decisions.
Highlight Your Communication Skills: Given the importance of communication in this role, provide examples of how you've effectively managed customer enquiries and resolved complaints in previous jobs. This will showcase your impeccable communication skills and your commitment to exceptional guest experiences.
How to prepare for a job interview at Cabot Highlands
✨Know the Company Inside Out
Before your interview, make sure to research Cabot Collection thoroughly. Understand their properties, values, and what sets them apart in the golf and hospitality industry. This knowledge will help you demonstrate your genuine interest in the role and the company.
✨Showcase Your Leadership Skills
As a Reservations Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you inspired and motivated them. Highlight any specific strategies you've implemented that improved team performance or guest experiences.
✨Demonstrate Customer Service Excellence
Cabot prides itself on exceptional customer service. Be ready to discuss your approach to handling customer enquiries, resolving complaints, and ensuring a smooth reservation process. Share specific instances where you went above and beyond for a guest.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios related to reservations management, such as dealing with booking discrepancies or implementing revenue strategies, and prepare your responses to showcase your analytical mindset.
