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For Companies At a Glance
- Tasks: Engage with customers, drive sales, and maintain high service standards.
- Company: Join Lawsons, the UK's largest independent fencing and builders' merchants since 1921.
- Benefits: Enjoy a competitive salary, 25 days holiday, and career advancement opportunities.
- Why this job: Be part of a supportive team that values your contributions and offers growth potential.
- Qualifications: Sales experience in builders' merchants is essential; strong communication and IT skills required.
- Other info: Work Monday to Friday with occasional Saturday shifts; vibrant work culture awaits!
The predicted salary is between 30000 - 42000 £ per year.
About Lawsons
Lawsons is the UK’s largest independent fencing, timber and builders’ merchants and now boasts 35 branches, 700 employees and £165 million turnover, founded in 1921 and operates across London and the South East of England.
The Role
To support the Branch Manager in leading and motivating the branch team to achieve sales, gross margin and other key business targets. To grow branch sales and margins, by proactively chasing sales opportunities, finding new business, and developing relationships with new and existing customers. Within the Sales element of the role, you will engage with our customers over the trade counter and by telephone. You will be the first point of contact and the perfect host for our customers (Trade and Retail). You’ll advise customers on the most suitable and advantageous products to use and promote add on items. You’ll maintain a high standard of presentation within the trade counter and offer excellent levels of customer service at all times.
The working hours for this position would be Monday - Friday 07.30 - 17.00 and every 2nd Saturday 08.00 - 12.00 = 44.5 hours per week.
Branch Postcode - Unit 1 Umo Park, Blackhorse Rd, Letchworth Garden City, SG6 1HR
What is in it for you…
- Salary up to £38,000 depending on experience
- 25 days Holiday + Bank Holidays + 1 Celebration day
- Supportive work environment with career advancement potential
- Pension Scheme
- Death In Service Scheme
- Employee Assisted Programme
- My Reward, including Online GP Access
Key Accountabilities:
- Help to exceed branch Sales, Margins, and Gross profit
- Comply with company audit requirements
- Respond positively and effectively to customer's needs
- To effectively answer trade counter and telephone sales and quotation enquiries quickly, accurately and efficiently.
- Conduct outbound calls to prospective clients to generate sales and qualify leads.
- Source materials needed to meet customer requirements for items not stocked through the correct channels
- Cultivate and maintain exceptional standards of customer service and ensuring Lawsons Best Practice, Standards and Company Policies are met
- Deal with customer queries effectively, pleasantly and in a timely manner
- Assist in the company stock counts, ensuring stock levels are maintained and merchandised
- Build rapport, be polite and courteous to customers
- Be vigilant to prevent loss of product by theft etc.
- Provide feedback to management on market trends and customer preferences.
We would love to meet someone who...
- Has previous Sales experience working in a Builders Merchants (essential to this position)
- Demonstrates a positive and friendly attitude, and enjoys managing a team to deliver and drive Sales.
- Will promote and adhere to the company's cultures, values and professionalism
- Holds excellent interpersonal skills, confidence and ability to approach customers
- Is excellent in communicating, influencing and negotiating
- Has experience in developing positive relationships with trade customers
- Has excellent IT Skills.
- Is highly motivated with a target-driven attitude.
- Has the ability to multitask and manage time effectively.
- Is competent in using CRM systems and phone systems.
- Holds a professional approach and will promote and adhere to the company’s culture and values.
Telesales - Letchworth employer: Lawsons (Whetstone) Ltd
Contact Detail:
Lawsons (Whetstone) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales - Letchworth
✨Tip Number 1
Familiarise yourself with the products and services offered by Lawsons. Understanding the specifics of fencing, timber, and builders' materials will help you engage more effectively with customers and demonstrate your expertise during conversations.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Role-playing scenarios where you handle customer inquiries or objections can boost your confidence and prepare you for real interactions at the trade counter.
✨Tip Number 3
Network with professionals in the builders' merchants industry. Attend local trade events or join relevant online forums to connect with others who can provide insights or even referrals that could help you land the job.
✨Tip Number 4
Demonstrate your target-driven attitude by setting personal sales goals before your interview. Be ready to discuss how you plan to achieve these goals and how they align with Lawsons' objectives, showcasing your motivation and commitment.
We think you need these skills to ace Telesales - Letchworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales experience, particularly in builders' merchants. Emphasise your ability to meet sales targets and your customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your sales abilities and how you can contribute to Lawsons' success.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as communication, relationship-building, and IT proficiency. Use examples to illustrate how you've successfully applied these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Lawsons (Whetstone) Ltd
✨Showcase Your Sales Experience
Make sure to highlight your previous sales experience, especially in builders' merchants. Be ready to discuss specific examples of how you've successfully driven sales and built relationships with customers.
✨Demonstrate Customer Service Skills
Prepare to share instances where you provided exceptional customer service. Lawsons values a friendly and professional approach, so emphasise your ability to handle queries and maintain high standards.
✨Know the Products
Familiarise yourself with the types of products Lawsons offers. Being knowledgeable about fencing, timber, and building materials will help you advise customers effectively and show your enthusiasm for the role.
✨Exhibit Team Leadership Qualities
Since the role involves supporting the Branch Manager and leading a team, be prepared to discuss your leadership style. Share examples of how you've motivated a team to achieve targets and foster a positive work environment.
