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- Tasks: Serve as the primary technical advisor for customers, guiding them through onboarding and optimisation.
- Company: Join a leading network security and analytics vendor making waves in the tech industry.
- Benefits: Enjoy fully remote work, flexible hours, and opportunities for career progression.
- Why this job: Be a trusted partner, helping clients achieve their security goals while growing your skills.
- Qualifications: Strong background in IT infrastructure, cybersecurity, or enterprise software is essential.
- Other info: This role offers clear career progression and the chance to make a real impact.
The predicted salary is between 36000 - 60000 £ per year.
Intaso have partnered with a leading network security and analytics vendor who is seeking a Technical Account Manager to serve as the primary technical advisor for a portfolio of customers. This role is pivotal in driving product adoption, customer satisfaction, and long-term retention. The ideal candidate will combine technical expertise with strong relationship-building skills to guide customers through onboarding, implementation, and ongoing optimization as well as identifying new opportunities. You will act as a trusted partner, helping clients align the platform’s capabilities with their security goals, while also advocating internally for customer needs.
Responsibilities include:
- Act as the technical liaison for enterprise customers, managing onboarding, configuration, and adoption.
- Collaborate with the account management team to identify new upsell and cross-sell opportunities.
Requirements:
- Strong background in IT infrastructure, cybersecurity, or enterprise software.
Clear career progression.
Technical Account Manager - Fully Remote employer: Intaso
Contact Detail:
Intaso Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager - Fully Remote
✨Tip Number 1
Familiarise yourself with the latest trends in network security and analytics. Being well-versed in current technologies will not only boost your confidence during discussions but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 2
Network with professionals in the cybersecurity space. Attend webinars, join relevant forums, or connect on LinkedIn. Building relationships can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to showcase your relationship-building skills. Think of examples from your past experiences where you successfully managed client relationships or resolved technical issues, as these will be crucial in your role as a Technical Account Manager.
✨Tip Number 4
Research the company’s products and services thoroughly. Understanding their offerings will allow you to speak knowledgeably about how you can help clients optimise their use of the platform, making you a more attractive candidate.
We think you need these skills to ace Technical Account Manager - Fully Remote
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Technical Account Manager. Highlight your experience in IT infrastructure, cybersecurity, or enterprise software in your application.
Tailor Your CV: Customise your CV to reflect relevant skills and experiences that align with the job description. Emphasise your technical expertise and relationship-building abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your ability to drive product adoption. Use specific examples from your past experiences to demonstrate your suitability for the role.
Highlight Achievements: In both your CV and cover letter, include quantifiable achievements that illustrate your impact in previous roles, such as successful onboarding processes or customer satisfaction improvements.
How to prepare for a job interview at Intaso
✨Showcase Your Technical Expertise
As a Technical Account Manager, you'll need to demonstrate your knowledge in IT infrastructure and cybersecurity. Be prepared to discuss specific technologies you've worked with and how they relate to the role. Highlight any relevant certifications or projects that showcase your technical skills.
✨Emphasise Relationship-Building Skills
This role is all about building strong relationships with customers. Share examples of how you've successfully managed client relationships in the past. Discuss your approach to understanding customer needs and how you’ve helped them achieve their goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Prepare scenarios where you've had to advocate for a customer's needs or resolve a technical issue. This will show your ability to think on your feet and provide effective solutions.
✨Research the Company and Its Products
Familiarise yourself with the company's offerings and how they align with customer security goals. Understanding their products will allow you to speak confidently about how you can help clients optimise their use of the platform. It also shows your genuine interest in the role and the company.
