Remote Technical Account Manager
Remote Technical Account Manager

Remote Technical Account Manager

London Full-Time 36000 - 60000 £ / year (est.) Home office possible
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At a Glance

  • Tasks: Be the go-to tech guru for customers, guiding them through onboarding and optimisation.
  • Company: Join a top network security and analytics vendor making waves in the industry.
  • Benefits: Enjoy remote work flexibility and clear career progression opportunities.
  • Why this job: Make a real impact by helping clients achieve their security goals while building strong relationships.
  • Qualifications: Bring your IT infrastructure, cybersecurity, or enterprise software expertise to the table.
  • Other info: This role is perfect for those who love tech and want to grow in a dynamic environment.

The predicted salary is between 36000 - 60000 £ per year.

Intaso have partnered with a leading network security and analytics vendor who is seeking a Technical Account Manager to serve as the primary technical advisor for a portfolio of customers. This role is pivotal in driving product adoption, customer satisfaction, and long-term retention. The ideal candidate will combine technical expertise with strong relationship-building skills to guide customers through onboarding, implementation, and ongoing optimization as well as identifying new opportunities.

You will act as a trusted partner, helping clients align the platform’s capabilities with their security goals, while also advocating internally for customer needs.

  • Act as the technical liaison for enterprise customers, managing onboarding, configuration, and adoption.
  • Collaborate with the account management team to identify new upsell and cross-sell opportunities.
  • Strong background in IT infrastructure, cybersecurity, or enterprise software.

Clear career progression.

Remote Technical Account Manager employer: Intaso

Intaso is an exceptional employer that prioritises employee growth and development, offering clear career progression opportunities within the dynamic field of network security and analytics. With a strong emphasis on collaboration and innovation, our remote work culture fosters a supportive environment where Technical Account Managers can thrive as trusted advisors to our clients, ensuring their success while enjoying the flexibility of working from anywhere. Join us to be part of a forward-thinking team that values your expertise and contributions in shaping the future of cybersecurity.
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Contact Detail:

Intaso Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Remote Technical Account Manager

✨Tip Number 1

Familiarise yourself with the latest trends in network security and analytics. Being well-versed in current technologies will not only boost your confidence during discussions but also demonstrate your commitment to staying ahead in the field.

✨Tip Number 2

Network with professionals in the cybersecurity space. Attend webinars, join relevant online forums, or connect with industry experts on LinkedIn. Building relationships can lead to valuable insights and potential referrals for the role.

✨Tip Number 3

Prepare to showcase your relationship-building skills. Think of examples from your past experiences where you successfully managed client relationships or resolved technical issues. This will help you stand out as a candidate who can effectively support customers.

✨Tip Number 4

Research the company’s products and services thoroughly. Understanding their offerings will allow you to speak knowledgeably about how you can help clients optimise their use of the platform, making you a more attractive candidate.

We think you need these skills to ace Remote Technical Account Manager

Technical Expertise in IT Infrastructure
Knowledge of Cybersecurity Principles
Experience with Enterprise Software Solutions
Customer Relationship Management
Onboarding and Implementation Skills
Product Adoption Strategies
Strong Communication Skills
Problem-Solving Abilities
Collaboration with Account Management Teams
Upselling and Cross-Selling Techniques
Customer Advocacy
Analytical Thinking
Adaptability to Changing Customer Needs
Project Management Skills

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Account Manager. Familiarise yourself with the key skills required, such as technical expertise in IT infrastructure and cybersecurity, as well as relationship-building abilities.

Tailor Your CV: Customise your CV to highlight relevant experience in technical account management, IT infrastructure, and cybersecurity. Use specific examples that demonstrate your ability to drive product adoption and customer satisfaction.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your understanding of customer needs. Mention how your background aligns with the role and provide examples of how you've successfully managed customer relationships in the past.

Highlight Your Technical Skills: In your application, emphasise your technical skills and any relevant certifications. Make sure to mention your experience with onboarding, configuration, and optimisation, as these are crucial for the role.

How to prepare for a job interview at Intaso

✨Showcase Your Technical Expertise

As a Technical Account Manager, you'll need to demonstrate your knowledge in IT infrastructure and cybersecurity. Be prepared to discuss specific technologies you've worked with and how they relate to the role. Highlight any relevant certifications or projects that showcase your technical skills.

✨Emphasise Relationship-Building Skills

This role is all about building strong relationships with customers. Share examples of how you've successfully managed client relationships in the past. Discuss your approach to understanding customer needs and how you’ve helped them achieve their goals.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving abilities and how you handle challenging situations. Prepare scenarios where you've had to advocate for a customer's needs or resolve a technical issue. This will show your ability to think on your feet and provide effective solutions.

✨Research the Company and Its Products

Familiarise yourself with the company's offerings and how they align with customer security goals. Understanding their products will allow you to speak confidently about how you can help clients optimise their use of the platform. It also shows your genuine interest in the role and the company.

Remote Technical Account Manager
Intaso
Location: London
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  • Remote Technical Account Manager

    London
    Full-Time
    36000 - 60000 £ / year (est.)
  • I

    Intaso

    50-100
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