Network Support Engineer

Network Support Engineer

London Full-Time 36000 - 60000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Support and maintain enterprise networks, troubleshoot issues, and assist on exciting projects.
  • Company: Join a leading managed service provider known for innovative network solutions and a customer-first approach.
  • Benefits: Enjoy hybrid working, structured training, professional certification support, and clear career progression.
  • Why this job: Work with cutting-edge technologies in a collaborative environment that values your growth and innovation.
  • Qualifications: CCNA certification and hands-on experience with Cisco Routing & Switching are essential.
  • Other info: This role offers exposure to the latest networking technologies and a supportive team culture.

The predicted salary is between 36000 - 60000 £ per year.

A leading managed service provider at the forefront of network technology, specializing in delivering innovative solutions across the Cisco and Fortinet landscape. Renowned for their technical excellence and customer-first approach, they support clients across diverse sectors with secure, scalable, and high-performance network solutions. Committed to employee growth and development, the company offers structured training programs, sponsorship for industry-recognized certifications, and access to the latest technologies. As part of a collaborative and supportive team, you’ll have the opportunity to work on cutting-edge projects while advancing your technical expertise and career.

Key Responsibilities

  • Network Support & Maintenance: Provide day-to-day support for enterprise network environments, ensuring optimal performance and security. Configure, troubleshoot, and maintain Cisco Routing & Switching, LAN, WLAN, and firewall technologies.
  • Incident Management: Act as the first point of escalation for network issues, diagnosing and resolving complex incidents efficiently to meet SLAs.
  • Network Projects: Opportunity to assist with Network Consultants and Architects on project work.

Skills & Experience Required

  • CCNA certification (mandatory) with hands-on experience in Cisco Routing & Switching environments.
  • Strong knowledge of LAN, WLAN, and firewall technologies (including configuration and troubleshooting).
  • Familiarity with network security principles and firewall management.
  • Experience with enterprise-level networks and protocols such as OSPF, EIGRP, and VLANs.
  • Strong troubleshooting skills and a proactive approach to problem-solving.
  • Excellent communication skills, capable of engaging both technical and non-technical staff.
  • A desire for continuous learning and staying up to date with networking technologies.

Company Benefits

  • Hybrid working options to suit your lifestyle.
  • Structured training programs and support for professional certifications.
  • Clear progression pathways to advanced technical roles.
  • Exposure to the latest Cisco and Fortinet technologies.
  • A collaborative and inclusive work environment that fosters innovation.
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Contact Detail:

Dynamic Search Solutions Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Network Support Engineer

✨Tip Number 1

Familiarise yourself with the latest Cisco and Fortinet technologies. Since the company is at the forefront of network technology, demonstrating your knowledge of their products during interviews can set you apart from other candidates.

✨Tip Number 2

Network with current employees or industry professionals on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.

✨Tip Number 3

Prepare to discuss specific examples of how you've handled network issues in the past. Being able to articulate your troubleshooting process and the outcomes will showcase your problem-solving skills effectively.

✨Tip Number 4

Stay updated on networking trends and security principles. Showing a genuine interest in continuous learning can resonate well with the company's commitment to employee growth and development.

We think you need these skills to ace Network Support Engineer

CCNA Certification
Cisco Routing & Switching
LAN Configuration and Troubleshooting
WLAN Technologies
Firewall Management
Network Security Principles
OSPF Protocol
EIGRP Protocol
VLAN Configuration
Incident Management
Strong Troubleshooting Skills
Proactive Problem-Solving
Excellent Communication Skills
Ability to Engage Technical and Non-Technical Staff
Continuous Learning Mindset

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your CCNA certification and relevant hands-on experience with Cisco Routing & Switching. Emphasise your knowledge of LAN, WLAN, and firewall technologies, as well as any troubleshooting skills you possess.

Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific projects or technologies that excite you and how your skills align with their needs. Show that you understand their commitment to employee growth and how you can contribute.

Showcase Your Problem-Solving Skills: Provide examples in your application of how you've diagnosed and resolved complex network issues in the past. Highlight your proactive approach to problem-solving and your ability to meet SLAs effectively.

Highlight Continuous Learning: Mention any additional training or certifications you are pursuing or plan to pursue. This shows your desire for continuous learning and staying updated with networking technologies, which is crucial for this role.

How to prepare for a job interview at Dynamic Search Solutions

✨Showcase Your Technical Skills

Be prepared to discuss your hands-on experience with Cisco Routing & Switching, LAN, WLAN, and firewall technologies. Highlight specific projects or challenges you've faced and how you resolved them, as this will demonstrate your practical knowledge and problem-solving abilities.

✨Understand the Company’s Focus

Research the company’s services and their approach to network technology. Familiarise yourself with their work in Cisco and Fortinet solutions, as well as their commitment to customer service. This will help you tailor your responses and show that you're genuinely interested in the role.

✨Prepare for Scenario-Based Questions

Expect questions that assess your troubleshooting skills and incident management capabilities. Practice articulating your thought process when diagnosing network issues, and be ready to explain how you would handle specific scenarios related to network performance and security.

✨Emphasise Continuous Learning

Express your enthusiasm for ongoing professional development and staying updated with the latest networking technologies. Mention any relevant certifications you’re pursuing or training programs you’ve completed, as this aligns with the company's commitment to employee growth.

Network Support Engineer
Dynamic Search Solutions
Location: London
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