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- Tasks: Support the Quality Assurance Team by processing new business and maintaining records.
- Company: Join Foster Denovo, a leading financial advisory firm with a strong reputation and supportive culture.
- Benefits: Enjoy 25 days holiday, discretionary bonuses, and shopping discounts, plus a pension match.
- Why this job: Be part of a friendly team that values integrity and client relationships while developing your skills.
- Qualifications: A positive attitude, attention to detail, and strong communication skills are essential.
- Other info: Opportunities for training and development in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
About us: Foster Denovo currently boasts over 120 Financial Advisers supported by around 300 employees across eight Foster Denovo offices throughout the UK. We have the scale and resource to provide exceptional advice and service to our clients, advisers and employees. Our stakeholder community is an invisible bond that gives Foster Denovo its solid foundations. It also means that our people care about our reputation and brand. And as such, we aim to delight every client we come into contact with. When you join the Foster Denovo family, you benefit from our enviable reputation and years of industry experience. In everything we do, we’re driven by a firm set of core values, and our friendly, stakeholder culture has been praised by employees, clients and partners alike. Foster Denovo is also proud to hold the platinum investors in people accreditation which shows a clear commitment to the people who make us an employer of choice.
Purpose of the job: Reporting directly to the Quality Assurance Manager, the candidate will compliance check and process all new business in accordance with company procedures and within agreed timescales. The candidate will liaise with central departments and assist with maintenance of company records. They will support and work alongside the Quality Assurance Team. They will support the Quality Assurance Manager and Senior Quality Assurance Executive to help deliver Foster Denovo’s Client Services Proposition, by providing a high quality administration and support service to high net worth clients and Senior Partners. This allows our Partners to focus on the client relationship and developing relationships with new clients.
Job summary and Responsibilities:
- To provide a friendly and efficient service to all Partners and Client Experience Executives.
- To assist with the maintenance of the company’s office record-keeping systems (both electronic and manual).
- Compliance check and process all new business in accordance with company procedures and within agreed timescales.
- Respond to Clients (CEE) queries on the new business, with regards to the Provider correspondence, to ensure compliant and correct.
- Maintain central spreadsheets to assist with the provision of Management Information when required.
- To work with the Senior Quality Assurance Executive with the post submission checks of business for our Partnership Business Units, providing relevant feedback where required.
- To ensure that data entered onto our database is accurate and complete.
- To provide admin/MI Reporting assistance to the Quality Assurance Manager & the Senior Quality Assurance Executive as required.
- Undertake any other duties commensurate with your grade, skills and experience.
- To participate in appropriate company and departmental training, competence and development initiatives.
- To continuously meet the Regulator’s Fit & Proper requirements.
Key skills and personal attributes:
- A positive, friendly service orientated team player with a “can do” attitude who is aware of the important role played by advisers and their staff in providing financial advice.
- Ability to stay focused and calm under pressure and able to manage own workload.
- Smart in appearance and an articulate communicator.
- Honesty, integrity and ability to maintain confidentiality are key attributes.
- Ability to build an excellent rapport with clients within FD.
- Able to build and maintain strong working relationships across the business.
- Strong numeracy skills.
- Team player.
- Ability to use initiative to deal with queries from internal clients.
- Accuracy, attention to detail and high standards of work.
What we offer you: Foster Denovo has an open, mutually supportive, knowledge-sharing culture. It’s a culture that has created the space to think differently for the benefit of our clients. Our benefits package includes:
- 25 days holiday (increasing by an additional day per annum up to 30 days).
- Discretionary bonus.
- Foster Denovo will match your personal pension contribution up to a maximum of 7.5%.
- Life assurance of up to 4 x your salary.
- Income protection of 75% of your basic salary in the event of long term sickness.
- Employees can use our financial advisers within the company for any financial advice or knowledge.
- Interest free season tickets loans, eye care and childcare vouchers.
- Shopping discounts benefits portal (discounts on holiday, gym and high street retailers).
Quality Assurance Administrator employer: Foster Denovo Limited
Contact Detail:
Foster Denovo Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Administrator
✨Tip Number 1
Familiarise yourself with Foster Denovo's core values and stakeholder culture. Understanding their commitment to client service and employee satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Demonstrate your attention to detail and organisational skills by preparing examples of how you've successfully managed compliance checks or maintained records in previous roles. This will show that you can handle the responsibilities of the Quality Assurance Administrator position.
✨Tip Number 3
Network with current or former employees of Foster Denovo on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss how you would handle pressure and manage your workload effectively. The role requires a calm demeanour under stress, so having specific examples ready will demonstrate your suitability for the position.
We think you need these skills to ace Quality Assurance Administrator
Some tips for your application 🫡
Understand the Company Culture: Foster Denovo prides itself on its friendly, stakeholder culture. Make sure to reflect this understanding in your application by highlighting your own team-oriented and service-driven attitude.
Tailor Your CV: Ensure your CV emphasises relevant experience in quality assurance or administration roles. Highlight any specific skills that align with the job description, such as attention to detail and strong numeracy skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with Foster Denovo's core values and how you can contribute to their mission of providing exceptional client service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Quality Assurance Administrator role.
How to prepare for a job interview at Foster Denovo Limited
✨Understand the Company Culture
Foster Denovo prides itself on a friendly, stakeholder culture. Make sure to research their core values and be prepared to discuss how your personal values align with theirs during the interview.
✨Showcase Your Attention to Detail
As a Quality Assurance Administrator, accuracy is key. Be ready to provide examples from your past experiences where your attention to detail made a significant impact on your work or team.
✨Demonstrate Your Communication Skills
Articulate communication is essential for this role. Practice explaining complex ideas simply and clearly, as you may need to liaise with various departments and clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of specific scenarios where you successfully managed your workload or resolved client queries.
