Fast Response Team Leader

The Fast Response team (6 Part Coordinators) About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services support customers with Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a range of products and services, including a unique, all-inclusive package called Total Care. This rental model allows customers to make a single monthly payment to receive brand new equipment and have maintenance costs covered. Role overview This is a great opportunity to work on our Fast Response Parts Team, which is crucial to our customers’ overall experience. We’re looking for the right candidate to help solve problems, drive high standards, and offer supervision & support to the team to get our machines in the field up and running quickly and efficiently. You’ll report to the Fast Response Manager and lead a team of coordinators that manage laundry and catering part ordering activities across your assigned region. The team works closely with our Supply Chain and catering part suppliers, coordinating ordering, tracking, and expediting parts, while supporting operations teams and engineers in the field. The role includes root cause analysis and ownership of challenges through to resolution. You will also support continuous improvement activities and team development and training. Previous laundry/catering machine or parts team experience is desirable but not essential, as full training will be provided. Benefits When you join the JLA family, you\’ll gain access to an extensive benefits package, including tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App, and Mental Health First Aiders are available to support you. We also offer up to 8 counseling sessions, available in-person or remote. Additional benefits include a free onsite gym at head office, gym membership discounts, life assurance, company sick pay, pension scheme, free office parking, eye care vouchers, cycle-to-work scheme, and staff discounts. We value work-life balance, offering 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We invest in your success through career development, training, and recognition schemes. You can also earn up to £1,000 bonus through our Refer a Friend scheme. Key tasks Leading the Fast Response Team, overseeing daily activities, providing direction and support Conducting root cause analysis and problem solving to identify and correct bottlenecks Owning challenges and driving continuous improvement to resolution Training and developing team members Communicating with other departments and the field Driving, tracking, and reporting on daily KPIs Criteria Essential : Attributes required for consideration Desirable : Attributes that can be trained or developed Knowledge and Skills : What you know and what you can do #J-18808-Ljbffr