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For Companies At a Glance
- Tasks: Coordinate schedules and support operational teams in a fast-paced environment.
- Company: Join Aster Group, a company dedicated to creating an inclusive workplace and supporting its employees.
- Benefits: Enjoy flexible working, wellbeing workshops, career development, and discounts on various services.
- Why this job: Be part of a dynamic team that values customer service and offers structured training.
- Qualifications: Experience in administration or coordination is preferred; confident IT skills are essential.
- Other info: Work from home or the office, with opportunities for volunteering and recognition initiatives.
The predicted salary is between 25000 - 35000 £ per year.
Salary: £31,323 per annum
Location: Dorset
Hours: 37 hours per week
The Vacancy
Do you love being busy at work, supporting others to get the job done?
What you’ll be doing
As a Resource & Scheduling Coordinator you will be responsible for providing support to diverse operational teams with varying demands with responsibility for the day-to-day scheduling of work. Some duties may include keeping spreadsheets up to date (so you’ll be confident using excel) and using our systems to ensure that work is correctly booked in, so you won’t be phased by using systems. You'll provide advice to customers and work closely with colleagues and contractors building strong relationships to ensure the best outcome every time. We’ll provide you with a structured training programme, learning alongside members of the team, enabling you to offer technical, specialist support to our operational colleagues.
About you
- Your experience: You’ll have some experience working in an administration/co-ordination role with the ability to manage a demanding and fluctuating workload. Planning digital diaries will be advantageous but not essential. The role is fast-paced and priorities do change rapidly within each day.
- Your skills: You’ll be a confident user of IT & the Microsoft package, specifically excel (yes, there’s spreadsheet work). You’ll also be confident using CRM databases.
- Communication: You’ll be a confident communicator, both written and verbal, with the ability to communicate with internal colleagues, customers and contractors on a daily basis.
- Customer service: it’s at the heart of everything we do and it’ll be a driver for you to deliver excellent customer service.
The team is based in Dorset, with our main offices in Ferndown, Weymouth and Wareham. You can choose to work from the office or home that’s entirely up to you. You may be required to attend the office for team meetings and training, so you'll be required to hold a full UK driving licence and have access to a vehicle for work purposes.
What’s in it for me
We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:
- Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
- A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
- We invest in colleagues’ careers and development through our leader and colleague development frameworks
- Defined Contribution Pension and attached life assurance
- Volunteering hours available to all colleagues to enable them to give back
- Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
- Enhanced leave
- We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards.
Ready to apply? To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.
We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do. Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & its subsidiary brands.
Contact Detail:
Aster Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource & Scheduling Coordinator - 14 month fixed term contract
✨Tip Number 1
Familiarise yourself with the specific software and systems mentioned in the job description. Since you'll be using CRM databases and Excel spreadsheets regularly, consider brushing up on your skills or even taking a quick online course to demonstrate your proficiency.
✨Tip Number 2
Highlight your experience in managing fluctuating workloads during your conversations. Be ready to share examples of how you've successfully prioritised tasks in fast-paced environments, as this will show that you can handle the demands of the role.
✨Tip Number 3
Build rapport with current employees or reach out to them on professional networks like LinkedIn. This can give you insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Prepare to discuss your customer service philosophy. Since the role emphasises excellent customer service, think about how you can convey your commitment to delivering outstanding support and how you've done this in previous roles.
We think you need these skills to ace Resource & Scheduling Coordinator - 14 month fixed term contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and coordination roles. Emphasise your ability to manage fluctuating workloads and any experience with digital diary planning, even if it's not essential.
Craft a Strong Supporting Statement: In your supporting statement, clearly articulate why you are a good fit for the Resource & Scheduling Coordinator role. Mention your confidence in using IT and Microsoft Excel, as well as your communication skills and commitment to excellent customer service.
Showcase Your IT Skills: Since the role requires proficiency in Microsoft Excel and CRM databases, provide specific examples of how you've used these tools in previous positions. This will demonstrate your capability to handle the technical aspects of the job.
Highlight Your Customer Service Experience: Given that customer service is at the heart of the role, include examples of how you've successfully interacted with customers or colleagues in past roles. This will show your potential employer that you understand the importance of building strong relationships.
How to prepare for a job interview at Aster Group
✨Showcase Your Excel Skills
Since the role involves keeping spreadsheets up to date, be prepared to discuss your experience with Excel. Bring examples of how you've used it in previous roles, and if possible, demonstrate your proficiency during the interview.
✨Emphasise Your Communication Skills
As a Resource & Scheduling Coordinator, you'll need to communicate effectively with various stakeholders. Prepare to share examples of how you've successfully communicated with colleagues, customers, or contractors in past roles.
✨Demonstrate Your Ability to Handle Change
The job is fast-paced with changing priorities. Be ready to discuss situations where you've successfully managed fluctuating workloads or adapted to sudden changes in your work environment.
✨Highlight Your Customer Service Experience
Customer service is at the heart of this role. Prepare to talk about your approach to delivering excellent customer service and any relevant experiences that showcase your commitment to meeting customer needs.
