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- Tasks: Be the friendly voice helping customers with their inquiries and concerns.
- Company: Join a dynamic team committed to delivering exceptional customer service.
- Benefits: Earn £14 per hour with remote work options after training.
- Why this job: Make a real impact by enhancing customer experiences in a fast-paced environment.
- Qualifications: Previous customer service experience is preferred, but full training is provided.
- Other info: Collaborate with a supportive team and grow your skills in a rewarding role.
We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing them with information, support, and solutions to their inquiries and concerns. Your primary goal will be to ensure a positive customer experience by addressing issues efficiently and effectively, striving to exceed customer expectations. You will work in a fast-paced environment where strong communication and problem-solving skills are essential.
As a Customer Service Agent, you will handle a variety of customer interactions, including:
- Answering policy inquiries
- Assisting with the admin and the contact with customers by email and phone as part of our award-winning service
- Resolving issues
Additionally, staying knowledgeable about our products will be crucial to your success in assisting customers. You will have the opportunity to contribute to our mission of delivering exceptional service and building lasting customer relationships. If you are passionate about helping others, possess a strong customer focus, and thrive in a collaborative environment, we invite you to apply and be part of our commitment to excellence in customer service.
Responsibilities:
- Respond to customer inquiries via phone and email in a timely and professional manner.
- Provide accurate information regarding products and policies to customers.
- Assist customers with buying.
- Resolve customer issues or questions in a positive and efficient manner.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with team members to improve customer service processes and resolve complex issues.
- Stay updated on product knowledge and company policies to provide the best service possible.
Minimum Requirements:
- Previous experience in customer service or a related field is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and the capacity to think critically under pressure.
- Proficiency in using customer service software and basic computer applications preferred but full training given.
- Strong interpersonal skills and a commitment to providing exceptional customer service.
Compensation:
Pay will be £14 per hour. Option for remote work after initial training.
Contact Detail:
LGBT Great Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with our products and services before applying. Understanding what we offer will not only help you in the interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in mock customer service scenarios. This will prepare you for the types of inquiries you might face and demonstrate your problem-solving abilities.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insights into our company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Stay updated on customer service trends and best practices. Showing that you are proactive about improving your skills can set you apart from other candidates.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your communication skills, problem-solving abilities, and any previous roles where you interacted with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your commitment to providing exceptional customer service. Mention specific examples of how you've exceeded customer expectations in the past.
Showcase Your Skills: In your application, clearly outline your verbal and written communication skills. Provide examples of how you've successfully resolved customer issues or improved service processes in previous roles.
Research the Company: Familiarise yourself with StudySmarter's mission and values. Understanding the company culture will help you align your application with their expectations and demonstrate your enthusiasm for the role.
How to prepare for a job interview at LGBT Great
✨Show Your Enthusiasm
As a Customer Service Agent, your passion for helping others is key. Make sure to express your enthusiasm for the role and the company during the interview. Share examples of how you've gone above and beyond for customers in the past.
✨Demonstrate Communication Skills
Strong verbal and written communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you successfully resolved customer issues to showcase your abilities.
✨Prepare for Common Scenarios
Expect to be asked about how you would handle specific customer service situations. Think of examples from your previous experience where you effectively solved problems or dealt with difficult customers. This will show your problem-solving skills and ability to think on your feet.
✨Research the Company
Familiarise yourself with StudySmarter's products and services. Understanding what we offer will help you answer questions more effectively and demonstrate your commitment to providing exceptional service. It also shows that you're genuinely interested in the role.
