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- Tasks: Support the smooth running of our Psychoeducation Service by managing client bookings and records.
- Company: Join ProblemShared, a leader in digital mental health innovation, dedicated to accessible emotional support.
- Benefits: Enjoy a competitive salary, private health insurance, 30 days leave, and remote work flexibility.
- Why this job: Be part of a collaborative team making a real impact in mental health care for all generations.
- Qualifications: Relevant admin experience, strong Excel skills, and excellent communication are essential.
- Other info: Remote work environment; we value diversity and inclusivity in our hiring process.
The predicted salary is between 20000 - 25000 £ per year.
Reports to: Operations Manager – Psychoeducation
Salary: Up to £25,000
Location: Remote
Closing Date: 28th February 2025 (subject to number of applications we may close this role earlier)
Company Overview
ProblemShared is a key innovator in the rapidly expanding field of digital mental health. We continue to grow our online community of high-quality mental health practitioners who are available over a highly secure video consulting platform. We are working to ensure that it is easy and safe for all generations to access the best emotional and mental health services as and when they need it. As a platform business, our customers are our end users, our practitioners, and our institutional partners (universities, insurers, corporates etc). Our team is made up of a unique combination of expert mental health counsellors, psychologists, psychiatrists, skilled managers, and IT specialists. Our team is continuously developing our e-health platform to ensure better and more accessible services to those in need. ProblemShared is a remote business, and we have no central office. As a result, the team all work from home (or other suitable locations) so you will need to be comfortable with this as a working environment. As a company, we ensure that personal and professional practice is in line with our values of being collaborative and human centric.
Overview
The Neurodevelopmental (ND) Team works with referring partners to facilitate Autism, ADHD and SpLD assessments, as well as ongoing support for individuals with a positive diagnosis via the Medication, Education Navigation and Psychoeducation pathways. The Operations Support Officer provides high-quality, operational support to ensure the smooth running of the ND Service. This role specifically will be focused on the Psychoeducation Service which forms part of our post diagnosis offering.
Key Responsibilities:
- Booking in client sessions and making any necessary adjustments in line with our internal scheduling processes.
- Ensuring clients receive their pre-session forms and appointment information before the assessment and that sessions are booked into the system in a timely manner.
- Supporting the Operations Manager to ensure the smooth and efficient flow of ND clients through their ProblemShared journey.
- Ensuring client records are maintained with up-to-date information.
- Accurately recording client actions to allow for precise reporting.
- Developing an understanding of the nuances of the different pathways available to ND clients to appropriately respond to client queries.
- Managing clinician availability to ensure clients can access ND services in a timely manner.
Knowledge, Skills & Experience Required
- Relevant administration and/or operations experience, including scheduling or diary management at scale.
- Recent experience and/or good knowledge of Excel.
- Professional, friendly, and informative communication style (both verbal and written).
- Excellent computer skills and the ability to learn new software and processes quickly.
- Strong organisational skills and ability to work cross-functionally.
- Self-motivated and comfortable with remote working.
Desirable
- Previous experience in a start-up/scale-up (within health tech is a bonus).
- Previous experience working with Neurodiverse people, especially in a client/customer facing role.
- Previous experience with Zendesk or similar communication platforms.
Benefits:
- Highly competitive salary, pension and other benefits including private health insurance, an IT equipment budget and company away-days.
- 30 days annual leave plus public holidays.
- Access to training opportunities to support your personal clinical development.
- The opportunity to innovate and shape the delivery of best care.
- Learn from and contribute to our ever-growing, dynamic and highly engaged community of mental health professionals.
No matter who you are, where you’re from, who you love, follow in faith, disability status, ethnicity or the gender you identify with, you’re welcome at ProblemShared. If you have any requests or requirements to support you throughout any part of the interview process or thereafter, please do let us know!
Contact Detail:
Problemshared Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Officer – Psychoeducation 6 month FTC
✨Tip Number 1
Familiarise yourself with the digital mental health landscape, especially focusing on psychoeducation and neurodevelopmental services. Understanding the specific needs of clients in this area will help you demonstrate your passion and knowledge during any discussions.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed scheduling or diary management in previous roles. Be ready to discuss how you can apply these skills to ensure a smooth client journey at ProblemShared.
✨Tip Number 3
Showcase your communication style by practicing clear and friendly responses to potential client queries. This will not only prepare you for the role but also demonstrate your ability to connect with clients effectively.
✨Tip Number 4
If you have experience with tools like Zendesk or similar platforms, be prepared to discuss how you've used them to enhance client interactions. If not, consider familiarising yourself with these tools to show your willingness to learn and adapt.
We think you need these skills to ace Operations Support Officer – Psychoeducation 6 month FTC
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Operations Support Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant administration and operations experience. Emphasise your scheduling skills, proficiency in Excel, and any experience working with neurodiverse individuals.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the digital mental health field and how you can contribute to the Psychoeducation Service. Use a friendly and professional tone.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Problemshared
✨Understand the Company and Its Values
Before your interview, take some time to research ProblemShared and its mission in the digital mental health space. Familiarise yourself with their values of collaboration and being human-centric, as this will help you align your answers with what they stand for.
✨Showcase Your Organisational Skills
As an Operations Support Officer, strong organisational skills are crucial. Be prepared to discuss specific examples from your past experience where you successfully managed schedules or client records, demonstrating your ability to keep things running smoothly.
✨Highlight Your Communication Style
Given the importance of communication in this role, be ready to showcase your professional, friendly, and informative communication style. You might want to prepare a few scenarios where you effectively communicated with clients or team members, especially in a remote setting.
✨Familiarise Yourself with Relevant Tools
If you have experience with tools like Excel or Zendesk, make sure to mention it during the interview. If not, consider brushing up on these platforms beforehand, as familiarity with such tools can set you apart from other candidates.
