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- Tasks: Manage customer enquiries and support requests with professionalism and efficiency.
- Company: Join a dynamic team focused on exceptional customer satisfaction and continuous improvement.
- Benefits: Enjoy a competitive salary, free parking, and a fully stocked kitchen with snacks.
- Why this job: Be the vital link between customers and sales, thriving in a fast-paced, energetic environment.
- Qualifications: A-Level education or equivalent, with previous customer service experience preferred.
- Other info: Embrace our core values of passion, urgency, and accountability while enjoying Prosecco Fridays.
The predicted salary is between 27000 - 30000 £ per year.
We are seeking a proactive and highly organised Customer Experience Co-ordinator to join a dynamic team. In this key role, you will manage customer enquiries and support requests with professionalism, efficiency, and attention to detail. As a pivotal link between customers and internal teams, particularly sales, you will take ownership of resolving issues, streamlining processes, and ensuring exceptional customer satisfaction. If you thrive in a fast-paced environment and are passionate about delivering high standards of service, this role is for you.
Key Responsibilities
- Handle a variety of customer service and administrative tasks, resolving enquiries with accuracy and efficiency.
- Serve as the primary liaison between customers and the sales team, ensuring seamless communication and support.
- Identify and address process improvements, proactively solving problems and anticipating challenges.
- Take full ownership of customer issues, managing them from start to resolution with minimal supervision.
- Make timely and well-informed decisions to meet deadlines consistently.
- Maintain detailed and accurate records of customer interactions and support activities.
- Represent the company professionally, demonstrating a commitment to service excellence and continuous improvement.
Requirements
- Strong accountability and the ability to own outcomes from start to finish.
- Exceptional problem-solving and decision-making skills with a structured approach.
- High attention to detail and a commitment to thoroughly following procedures.
- Ability to thrive in a fast-paced environment while maintaining professionalism.
- Excellent verbal and written communication skills, always prioritising the customer experience.
- Highly organised with the capability to manage multiple priorities effectively.
- Self-motivated, proactive, and dedicated to exceeding expectations.
Experience And Qualifications
- Educated to A-Level standard or equivalent.
- Previous experience in customer service, sales support, or administrative coordination.
- Proficiency in Microsoft Office, particularly Excel, and experience using CRM systems.
- Demonstrated ability to manage complex customer interactions and collaborate across teams.
Our Values
- A Fire Within - Passionate, energetic, and committed to delivering excellence.
- Deliberately Urgent - Purposeful and efficient, always ahead of deadlines.
- Refreshingly Human - Approachable and emotionally intelligent, fostering collaboration.
- Extreme Ownership - Accountable, solution-driven, and always improving.
- We Think Big! - Creative and innovative, always exceeding expectations.
Benefits
- Salary- £27,000- £30,000 basic plus Company wide bonus scheme.
- Monday- Friday 9am-5pm.
- Free Parking.
- Fully stocked Kitchen with free food and drinks.
- Prosecco Fridays.
- Company rewards and recognitions.
Customer Experience Co-ordinator employer: UBT
Contact Detail:
UBT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Co-ordinator
✨Tip Number 1
Familiarise yourself with our company values and culture. During your interactions, whether in interviews or networking, demonstrate how your personal values align with ours, especially around accountability and service excellence.
✨Tip Number 2
Prepare to discuss specific examples from your past experiences where you've successfully resolved customer issues or improved processes. This will showcase your problem-solving skills and ability to take ownership of outcomes.
✨Tip Number 3
Practice your communication skills, both verbal and written. As a Customer Experience Co-ordinator, you'll need to convey information clearly and professionally, so consider role-playing scenarios with friends or family.
✨Tip Number 4
Research common customer service challenges and solutions within the industry. Being knowledgeable about potential issues and how to address them will demonstrate your proactive approach and readiness for the role.
We think you need these skills to ace Customer Experience Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise skills such as problem-solving, attention to detail, and communication, which are crucial for the Customer Experience Co-ordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in fast-paced environments. Mention specific examples of how you've resolved customer issues or improved processes in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any CRM systems you've used. Discuss your organisational skills and ability to manage multiple priorities, as these are key requirements for the role.
Showcase Your Values: Reflect on how your personal values align with those of the company. Use your application to demonstrate your commitment to excellence, accountability, and collaboration, which are essential traits for the ideal candidate.
How to prepare for a job interview at UBT
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've effectively resolved customer issues in the past. Highlight your structured approach to problem-solving and decision-making, as this is crucial for the role.
✨Demonstrate Attention to Detail
Be ready to discuss how you maintain accuracy in your work. Mention specific instances where your attention to detail has positively impacted customer satisfaction or streamlined processes.
✨Communicate Clearly and Professionally
Practice articulating your thoughts clearly, both verbally and in writing. Since excellent communication is key, consider how you can convey complex information simply and effectively.
✨Emphasise Your Organisational Skills
Prepare to discuss how you manage multiple priorities in a fast-paced environment. Share strategies you use to stay organised and ensure that deadlines are consistently met.
