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For Companies At a Glance
- Tasks: Manage IT infrastructure and provide top-notch technical support while leading a dynamic team.
- Company: Join an award-winning travel company known for creating bespoke holiday experiences.
- Benefits: Enjoy a hybrid work model with flexible hours and opportunities for professional growth.
- Why this job: Be part of a vibrant culture that values innovation and collaboration in the tech space.
- Qualifications: Solid IT management skills and experience with various IT systems are essential.
- Other info: This role offers a chance to make a real impact on service quality and performance.
The predicted salary is between 36000 - 60000 £ per year.
Our client is an award-winning specialist travel company creating tailor-made holidays to selected destinations and is looking for an IT Infrastructure Engineer with expertise in maintaining IT & Data Communication system’s infrastructure and providing efficient and effective technical support. Hybrid role – ideally looking for someone to visit the office 2 days a week.
The Role: This role is vital in maintaining core IT and data Communication systems infrastructure and providing efficient and effective technical support services across the business. This will involve maintaining strong relationships with third-party suppliers and managing the IT support team to provide the business with modern, resilient IT Infrastructure. It will also involve implementing strategies and solutions to enhance service quality and performance across a range of systems.
Key Responsibilities
- Technical Support: Ensure the IT infrastructure is efficient and resilient using a combination of 3rd party vendors and an in-house team. Act as an escalation point for technical issues, providing guidance and solutions to the team. Ensure the team is equipped with the necessary tools and knowledge to support various IT systems and applications. Identify training needs and areas for improvement within the business. Use knowledge to act as 2nd-line in-house support and assist as necessary with 1st-line technical support. In-depth troubleshooting, maintenance, and configuration of user support software.
- Continuous Improvement: Identify opportunities for process optimisation and implement solutions to improve efficiency and service quality. Develop and implement IT support strategies and plans that align with organisational goals.
- Project Management: Assist with project work supporting the Head of Operational Excellence as required. Scoping out and planning technical projects, ensuring smooth integrations with existing architecture.
- Service Desk Operations: Oversee the daily operations of the IT Zoho desk, ensuring timely and effective resolution of technical issues. Monitor workloads & ticketing to ensure that the business is supported within the agreed SLA. Develop and maintain standard operating procedures (SOPs) when processes change/update.
- Stakeholder Collaboration & Reporting: Collaborate with other departments to understand IT needs and ensure support aligns with business objectives. Ensure that issues are escalated internally and externally and responded to promptly. Provide reports to the Head of Operational Excellence and discuss key insights. Communicate effectively with stakeholders at all levels, providing updates on service desk performance and key initiatives. Manage vendor relationships to ensure quality service delivery and support.
Additional experience required:
- Solid IT general management skills.
- Strong knowledge working with a range of IT systems, including 365 Admin/software suites, DNS hosting & AWS support.
- Experience in working with key stakeholders to understand business drivers and relate them to IT capability.
- Demonstrable experience of managing a core technical business implementation.
- Strong Team Leader can motivate, train and mentor.
- Experience in managing third-party providers to ensure they are strategic and value-adding partners.
- An excellent communicator, capable of engaging others across varying levels across the business engaging in technology developments.
- Autonomy and self-discipline to prioritise workload and react to time-critical events and incidents.
IT Infrastructure & Service Delivery Manager employer: Skypath
Contact Detail:
Skypath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Infrastructure & Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the latest trends in IT infrastructure and service delivery. Being knowledgeable about current technologies, especially those mentioned in the job description like AWS and 365 Admin, will help you stand out during discussions.
✨Tip Number 2
Network with professionals in the travel and IT sectors. Attend industry events or join relevant online forums to connect with people who might provide insights or even referrals for the role at StudySmarter.
✨Tip Number 3
Prepare to discuss your experience with managing third-party vendors and how you've optimised IT processes in previous roles. Real-life examples will demonstrate your capability to enhance service quality and performance.
✨Tip Number 4
Showcase your leadership skills by preparing to talk about how you've motivated and trained teams in the past. Highlighting your ability to lead a team effectively will resonate well with the hiring managers.
We think you need these skills to ace IT Infrastructure & Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT infrastructure and service delivery. Focus on your technical skills, project management experience, and any leadership roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your background aligns with their needs, particularly in managing IT support teams and vendor relationships.
Showcase Technical Expertise: In your application, emphasise your knowledge of IT systems like 365 Admin, DNS hosting, and AWS support. Provide examples of how you've successfully implemented strategies to improve service quality and efficiency.
Highlight Communication Skills: Since the role requires effective communication with stakeholders, include examples of how you've successfully collaborated with different departments or managed vendor relationships in your previous roles.
How to prepare for a job interview at Skypath
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with IT systems, particularly 365 Admin, DNS hosting, and AWS support. Highlight specific projects where you successfully managed technical implementations or resolved complex issues.
✨Demonstrate Leadership Skills
As a team leader, it's crucial to show how you've motivated and mentored your team in the past. Share examples of how you've identified training needs and improved team performance, as this will resonate well with the interviewers.
✨Emphasise Collaboration and Communication
Since the role involves working closely with various stakeholders, be ready to discuss how you've effectively communicated with different departments. Provide examples of how you've ensured that IT support aligns with business objectives.
✨Prepare for Problem-Solving Scenarios
Expect to face questions about troubleshooting and resolving technical issues. Prepare to walk through your thought process in handling escalated problems and how you ensure timely resolutions while maintaining service quality.
