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For Companies At a Glance
- Tasks: Lead a team of 15, coaching them to support clients with maintenance work orders.
- Company: Join Arcus FM, a dynamic facilities services company in Worcestershire.
- Benefits: Enjoy a competitive salary, bonus scheme, and generous annual leave.
- Why this job: Be part of a fast-paced environment where you can make a real impact.
- Qualifications: Strong people management skills and effective communication are essential.
- Other info: Access state-of-the-art training and various employee perks.
The predicted salary is between 25800 - 35800 £ per year.
We are now seeking for a Team Manager to join us on a permanent basis at our Redditch site.
What You'll Be Doing
- You’ll be leading a team of around 15 Planners and Desk Agents, coaching and mentoring them to provide front line support to our clients, from receiving, processing and scheduling reactive and planned maintenance work orders.
- You’ll manage the team to deliver the results from either a Planning or Desk perspective.
- In conjunction with your KPIs you’ll provide accurate and concise reports of work order resolution status daily to senior management.
- You’ll be working with multi-clients and managing various projects at any one time.
- Coming from a fast-paced high-pressured background, you’ll find it second nature to understand the complexities of the business whilst building rapport with your networks across all business areas.
What We're Looking For
- You'll be a strong self-motivated people manager with effective communication, problem solving and performance management skills.
- You’ll be confident, self-motivated with a ‘can-do’ attitude.
- You’ll have exceptional communication skills using different styles to deliver clear messages at all levels.
- You’ll find it easy to adapt to change quickly and to the ever-changing priorities.
When You Join Us You Will Receive
- Salary: £31,839 per annum
- Up to 4% bonus scheme, subject to achievement of targets.
- Group personal pension scheme of matched contributions between 5% and 6%.
- 25 Days Annual Leave + Bank Holidays.
- Life Assurance
- Access to state-of-the-art training academy
- Funded Training Sponsorship Scheme
- Refer a Friend reward scheme
- Cycle to Work Scheme
- Health Cash Plan
- Up to 10% off B&Q/ Trade Point
- 20% off Nuffield Fitness and Wellbeing Centres
Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.
Team Manager (Planning Helpdesk) employer: Arcus FM
Contact Detail:
Arcus FM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager (Planning Helpdesk)
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to the Team Manager role. Understanding these metrics will help you demonstrate your ability to manage and report on team performance effectively during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully coached and mentored teams in the past. Be ready to discuss specific situations where your guidance led to improved performance or client satisfaction.
✨Tip Number 3
Research Arcus FM and their approach to facilities management. Being knowledgeable about their operations and values will allow you to tailor your responses and show that you're genuinely interested in contributing to their success.
✨Tip Number 4
Prepare to discuss your experience in managing multiple projects simultaneously. Highlight your organisational skills and ability to adapt to changing priorities, as this is crucial for the fast-paced environment described in the job listing.
We think you need these skills to ace Team Manager (Planning Helpdesk)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team management, planning, and customer service. Use specific examples that demonstrate your leadership skills and ability to manage multiple projects.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Team Manager role at Arcus FM. Mention how your background aligns with their requirements, particularly your experience in coaching and mentoring teams.
Highlight Key Skills: Focus on showcasing your effective communication, problem-solving, and performance management skills. Provide examples of how you've successfully adapted to change and managed high-pressure situations.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that your documents are well-structured and easy to read.
How to prepare for a job interview at Arcus FM
✨Showcase Your Leadership Skills
As a Team Manager, you'll be leading a team of Planners and Desk Agents. Be prepared to discuss your previous leadership experiences, how you motivate your team, and any specific strategies you've used to improve performance.
✨Demonstrate Problem-Solving Abilities
The role requires effective problem-solving skills. Think of examples where you've successfully resolved issues in a high-pressure environment and be ready to share these during the interview.
✨Communicate Clearly and Confidently
Exceptional communication is key for this position. Practice articulating your thoughts clearly and confidently, and be ready to adapt your communication style based on the interviewer's responses.
✨Prepare for KPI Discussions
Since you'll be managing KPIs and reporting to senior management, brush up on how you've tracked and reported performance metrics in the past. Be ready to discuss how you ensure your team meets its targets.
