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- Tasks: Manage customer payments and maintain accurate financial records while providing excellent service.
- Company: Alcumus creates safer workplaces globally, supporting compliance for over 50,000 organisations.
- Benefits: Enjoy hybrid work, generous leave, healthcare plans, and a LinkedIn Learning license for personal growth.
- Why this job: Join a supportive team focused on ethical practices and making a positive impact in the workplace.
- Qualifications: Detail-oriented with strong numeracy skills; finance experience is a plus but not mandatory.
- Other info: We value diverse backgrounds and offer support for those looking to upskill.
The predicted salary is between 24000 - 36000 £ per year.
Creating Safer Workplaces for Everyone. We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.
As part of this role, you’ll be responsible for managing the collection of customer payments, ensuring timely follow-up on outstanding balances, and maintaining accurate and up-to-date financial records. You’ll also reconcile accounts and work closely with both internal teams and external customers to provide excellent service and resolve any payment-related queries with care and efficiency.
This position requires a strong attention to detail, a proactive mindset, and great communication skills to support a smooth and positive payment experience for all stakeholders.
What that means day to day:- Monitor customer account balances and proactively chase overdue payments via phone and email
- Maintain accurate records of all collection activity and customer interactions
- Liaise with internal colleagues regarding queries raised to ensure a suitable and timely resolution is obtained
- Negotiate and set up payment arrangements using the company’s preferred payment platform(s)
- Follow up on returned and or cancelled payments
- Investigate and resolve payment discrepancies
- Proactively monitor accounts to identify potential payment issues and initiate pre-due-date collection activity, ensuring timely follow-up and sustained cash flow through early intervention
We’re looking for a detail-oriented and highly organized individual with strong numeracy skills and the ability to effectively prioritize tasks in a fast-paced environment. The ideal candidate will demonstrate a high level of accuracy, a commitment to maintaining exceptional work standards, and a strong ethical approach.
Desirable Experience and Skills:- Proven experience working within a Finance department
- Comfortable handling high-volume financial transactions
- Familiarity with financial accounting systems, particularly AX or NetSuite
This role is well-suited for someone who thrives under pressure, values precision, and takes pride in contributing to the smooth running of financial operations.
What you'll get in return:Alcumus has a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:
- Enhanced Parental Leave
- Generous annual leave
- Healthcare Plan
- Annual Giving Day – an extra day to give back to yourself or your community
- Cycle-to-work Scheme
- Pension scheme with employer contributions
- Life Assurance – 3X base salary
- Rewards Program – access to discounts and cashback
- LinkedIn Learning License for upskilling & development
Interested but don’t feel you meet all the requirements? Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!
Bring Your Whole Self to Work. Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What you can expect if you apply:- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
Collections Advisor employer: Alcumus
Contact Detail:
Alcumus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor
✨Tip Number 1
Familiarise yourself with Alcumus and its mission to create safer workplaces. Understanding their values and how they support compliance can help you align your responses during interviews, showcasing your enthusiasm for their goals.
✨Tip Number 2
Brush up on your communication skills, as this role requires liaising with both internal teams and external customers. Practising clear and concise communication will prepare you for potential scenarios you might face in the job.
✨Tip Number 3
Gain a solid understanding of financial accounting systems like AX or NetSuite. If you have access to online tutorials or courses, take advantage of them to boost your confidence and demonstrate your commitment to learning.
✨Tip Number 4
Prepare for the interview by thinking of examples from your past experiences that highlight your attention to detail and ability to handle high-volume transactions. This will help you illustrate your suitability for the Collections Advisor role effectively.
We think you need these skills to ace Collections Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in finance and collections. Emphasise any roles where you've managed customer payments or reconciled accounts, as these are key responsibilities for the Collections Advisor role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as attention to detail and communication skills, and provide examples of how you've demonstrated these in previous positions.
Highlight Relevant Skills: Focus on showcasing your numeracy skills and ability to handle high-volume transactions. If you have experience with financial accounting systems like AX or NetSuite, be sure to mention this, as it will strengthen your application.
Follow Application Instructions: Carefully read the application instructions provided by Alcumus. Ensure that you submit all required documents and complete any online forms accurately. Attention to detail in your application reflects the skills they are looking for in a Collections Advisor.
How to prepare for a job interview at Alcumus
✨Showcase Your Attention to Detail
As a Collections Advisor, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where your meticulous nature helped resolve payment issues or improved financial records.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating how you would handle customer queries and negotiate payment arrangements, ensuring you convey clarity and professionalism.
✨Familiarise Yourself with Financial Systems
If you have experience with financial accounting systems like AX or NetSuite, be ready to talk about it. If not, do some research on these platforms to show your willingness to learn and adapt.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to chase overdue payments or resolve discrepancies, and outline the steps you took to achieve a positive outcome.
