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- Tasks: Join as a Service Desk Analyst, tackling IT challenges daily.
- Company: Fast-growing MSP in London with a diverse client base.
- Benefits: Enjoy hybrid work, private healthcare, training opportunities, and annual bonuses.
- Why this job: Exciting career growth, vibrant team culture, and rewarding contributions await you!
- Qualifications: Experience with Windows 10/11, Active Directory, Microsoft 365, and networking is essential.
- Other info: Previous MSP experience is a plus; apply now for immediate review!
The predicted salary is between 21600 - 25200 £ per year.
Step Up Your IT Career: 1st/2nd Line Engineer – £36,000 + Exceptional Benefits! Role: Service Desk Analyst (1st/2nd Line) Location: Near Monument Tube Station, London Salary: £30,000-£36,000 Work Model: Hybrid, tailored to workload Take the next step in your IT career with this incredible opportunity to join a fast-growing specialist MSP. With a growing client base across Central and North-West London, this company offers exciting challenges, exceptional benefits, and a clear path for career progression. What’s in It for You? Private Healthcare: Prioritise your well-being with comprehensive health coverage. Training Opportunities: Access to external and internal programmes to build your skillset. Annual Bonus: Rewarding discretionary bonus for your contributions. Team Culture: Regular socials and events to connect and celebrate with colleagues. Career Growth: Be part of a dynamic MSP with plenty of room to grow. Your Skills and Experience Do you have experience with: Windows 10 & 11 Active Directory and Entra ID Microsoft 365 Apps Windows Servers Storage Solutions Veeam Back-ups Virtualisation NetworkingAny previous MSP experience is a bonus! If this sounds like your next big opportunity, we’d love to hear from you. Apply Now! Send your CV to for immediate review. Take your career to the next level with a company committed to your growth and successs In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy
IT Service Desk Analyst (1st/2nd Line) employer: In Technology Group
Contact Detail:
In Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst (1st/2nd Line)
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Windows 10 & 11, Active Directory, and Microsoft 365 Apps. Being able to discuss your hands-on experience with these tools during the interview will set you apart from other candidates.
✨Tip Number 2
Research the company’s culture and values. Understanding their team dynamics and what they prioritize can help you tailor your responses in the interview, showing that you’re a great fit for their environment.
✨Tip Number 3
Prepare to discuss any previous experience you have in a Managed Service Provider (MSP) setting. Highlighting relevant scenarios where you successfully resolved issues or improved processes can demonstrate your capability and readiness for the role.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with insider insights about the role and the company, which can be invaluable during your interview.
We think you need these skills to ace IT Service Desk Analyst (1st/2nd Line)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Windows 10 & 11, Active Directory, Microsoft 365 Apps, and any previous MSP experience. Use keywords from the job description to catch their attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your desire to grow within the company. Mention specific skills and experiences that align with the role of Service Desk Analyst.
Highlight Your Soft Skills: In addition to technical skills, emphasize your communication and problem-solving abilities. These are crucial for a Service Desk Analyst role, where you'll be interacting with clients regularly.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at In Technology Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10 & 11, Active Directory, and Microsoft 365 Apps. Highlight specific projects or challenges you've faced and how you resolved them.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your troubleshooting skills. Practice articulating your thought process when diagnosing and resolving IT issues.
✨Emphasize Team Collaboration
Since this role involves working within a team, share examples of how you've successfully collaborated with colleagues in previous roles, especially in an MSP environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
