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- Tasks: Be the friendly face of Auchenharvie Leisure Centre, assisting customers and managing bookings.
- Company: Join KA Leisure, a community-focused organisation dedicated to providing excellent leisure services.
- Benefits: Earn £12.60 per hour with flexible hours and a supportive work environment.
- Why this job: Perfect for those who love customer interaction and want to make a positive impact.
- Qualifications: Must be computer literate and have great customer service skills.
- Other info: Candidates may need a PVG check; costs deducted from salary after starting.
Job Ref: L1384
Rate of Pay: £12.60 per hour (KA Leisure provides workers with a minimum hourly rate of £12.60 per hour under the Living wage initiative. Terms and conditions apply)
Hours: As and when required
Location: Auchenharvie Leisure Centre, Stevenston, KA20 3JR
Job Purpose:
- Present a friendly, helpful and welcoming environment to all customers
- Answering phones in a professional manner, and routing calls as necessary
- Maintain excellent communications with customers, either face to face, by telephone or in writing
- Accurately process and record all income received from customers
- Undertake reception duties including admissions, membership sales, bookings and general enquiries.
You Must:
- Be computer literate and ideally familiar with Legend CRM booking system
- Have good customer service skills
To apply: Please complete and submit our KA Leisure application form which is available from www.kaleisure.com/work-with-us/
Additional Information:
We will be in contact with you no later than 20 working days after the detailed closing date of the post; however, if you have not heard from us within that period, unfortunately, you have been unsuccessful on this occasion.
All posts within KA Leisure are subject to the Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions)(Scotland) Order 2003 as amended by the Protection of Vulnerable Groups (Scotland) Act 2007.
Regulated Work with Children/Protected Adults: Where work is considered regulated work with children and/or protected adults, it is an offence to apply if you are barred from working with children and/or protected adults. Dependent on the classification of post, preferred candidates will be required to join the PVG scheme, undergo a PVG Scheme update or complete a Police Check Scotland prior to a formal offer of employment being made by KA Leisure.
PLEASE NOTE: Successful candidates will meet the cost of the relevant PVG/Police Scotland check; it will be deducted from salary following commencement of employment with the Company.
Contact Detail:
KA Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Front of House Assistant - NAY15519
✨Tip Number 1
Familiarise yourself with the Legend CRM booking system, as it's mentioned in the job description. If you haven't used it before, consider watching online tutorials or reading up on its features to show your initiative and readiness to learn.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter at the front desk. Think about how you would handle difficult customers or manage multiple inquiries at once, as this will help you stand out during any interviews.
✨Tip Number 3
Prepare to demonstrate your communication skills. Since the role involves answering phones and interacting with customers face-to-face, think of examples from your past experiences where you effectively communicated or resolved issues.
✨Tip Number 4
Research KA Leisure and their values. Understanding their mission and how they serve the community can help you align your answers during the interview, showing that you're genuinely interested in being part of their team.
We think you need these skills to ace Relief Front of House Assistant - NAY15519
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Relief Front of House Assistant position. Tailor your application to highlight relevant experience and skills that match the job.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and your ability to create a welcoming environment. Mention any experience with reception duties or using CRM systems, as these are key aspects of the role.
Highlight Relevant Experience: In your CV, emphasise any previous roles that involved customer interaction, phone handling, or administrative tasks. Use specific examples to demonstrate your competence in these areas.
Follow Application Instructions: Make sure to complete the KA Leisure application form as specified in the job posting. Double-check that all sections are filled out accurately before submitting your application through their website.
How to prepare for a job interview at KA Leisure
✨Showcase Your Customer Service Skills
As a Relief Front of House Assistant, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle inquiries and resolve issues effectively.
✨Familiarise Yourself with the Legend CRM System
Since familiarity with the Legend CRM booking system is preferred, take some time to research it before your interview. If you have experience with similar systems, be ready to discuss how you can quickly adapt to new software.
✨Practice Professional Communication
You'll need to answer phones and communicate with customers both face-to-face and in writing. Practise speaking clearly and professionally, and consider role-playing common scenarios you might encounter at the front desk.
✨Understand the Role's Responsibilities
Make sure you fully understand the job description and responsibilities. Be ready to discuss how you would manage tasks like admissions, membership sales, and general enquiries, demonstrating your organisational skills and attention to detail.
