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- Tasks: Support and implement Mining technologies while providing expert consultation to customers and technicians.
- Company: Join Toromont Cat, a leading equipment dealer with a strong focus on safety and employee well-being.
- Benefits: Enjoy flexible work schedules, competitive rewards, and continuous learning opportunities.
- Why this job: Be part of a supportive team that values your growth and contributes to innovative mining solutions.
- Qualifications: Post-secondary education in tech fields, strong analytical skills, and experience with heavy equipment are preferred.
- Other info: Bilingual candidates (English/French) are encouraged to apply for this dynamic role.
The predicted salary is between 36000 - 60000 £ per year.
This hybrid position can be carried out from all Toromont locations. The Mining Technology Support Specialist will act as the regional expert to support and implement Mining technologies. As a key member of the Mining technology local support team, he will be the first point of contact and act as a consultant for his local customers and branch technicians.
As a Mining Technology Support Specialist, YOU will experience:
- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
In a typical day, YOU will:
- Perform routine diagnostics and calibration of MineStar components (Fleet, Terrain, Command, Detect and Health)
- Perform software and component troubleshooting of technology systems
- Perform commissioning and calibration activities for technologies on site
- Execute repairs on site alone or in collaboration with the service team
- Be responsible for documenting site specific procedures for the installation, commissioning, troubleshooting and repair of MineStar technologies
- Record and report on MineStar operational metrics internally and for the customer
- Work closely with Toromont, Caterpillar and customer technology support teams on various special projects to improve overall MineStar system performance
- Participate in the analysis of internal and external customer training needs and provide technical training sessions on MineStar systems
- Document and provide feedback to Caterpillar on MineStar system enhancement requests via the Ticket Management Platform (TSC)
- Provide frequent interaction with the customer as well as engineering organizations within Caterpillar
- Perform other varied and general responsibilities as required by the operation and application
Must-haves for this role:
- Post-secondary education in areas such as: computer science and information systems, computer engineering technology or engineering or technical degree
- Detail oriented with strong analytical and troubleshooting skills
- Experience working with standards documentation and compliance monitoring
- Strong written and verbal communication skills to interface with the customer
- Knowledge of control and guidance systems, and GNSS systems
- Hands-on experience supporting Caterpillar or other heavy equipment, an asset
- Experience in MineStar operations, mining processes (Surface and Underground) and Business Intelligence Software are considered an asset
- Bilingualism English/French will be considered an asset
About Toromont Cat: With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!
Mining Technology Support Specialist employer: Toromont Cat
Contact Detail:
Toromont Cat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mining Technology Support Specialist
✨Tip Number 1
Familiarise yourself with MineStar technologies and their applications in mining. Understanding the specific components like Fleet, Terrain, Command, Detect, and Health will give you an edge during interviews and discussions.
✨Tip Number 2
Network with professionals in the mining technology field, especially those who have experience with Caterpillar equipment. Engaging with industry experts can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your hands-on experience with heavy equipment and any relevant troubleshooting scenarios you've encountered. Real-world examples will demonstrate your capability and problem-solving skills.
✨Tip Number 4
Showcase your communication skills by being ready to explain complex technical concepts in simple terms. This is crucial as you'll be interacting with customers and technicians who may not have a technical background.
We think you need these skills to ace Mining Technology Support Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Mining Technology Support Specialist position. Tailor your application to highlight relevant experiences and skills that align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any hands-on experience you have with Caterpillar equipment or similar technologies. Mention specific projects or roles where you demonstrated your analytical and troubleshooting skills.
Showcase Communication Skills: Since strong written and verbal communication skills are essential for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language in your cover letter and CV, and consider including examples of how you've successfully interacted with customers or teams.
Tailor Your Application: Customise your CV and cover letter for this specific role. Use keywords from the job description, such as 'MineStar', 'diagnostics', and 'troubleshooting', to demonstrate your understanding of the position and to help your application stand out.
How to prepare for a job interview at Toromont Cat
✨Know Your Mining Technologies
Familiarise yourself with the specific mining technologies mentioned in the job description, such as MineStar components. Be prepared to discuss your experience with these systems and how you can support and implement them effectively.
✨Demonstrate Your Troubleshooting Skills
Prepare examples of past experiences where you've successfully diagnosed and resolved technical issues. Highlight your analytical skills and detail-oriented approach, as these are crucial for the role.
✨Showcase Your Communication Abilities
Since this role involves frequent interaction with customers and team members, practice articulating your thoughts clearly. Be ready to explain complex technical concepts in a way that is easy for non-technical stakeholders to understand.
✨Emphasise Continuous Learning
Express your enthusiasm for ongoing training and development opportunities. Mention any relevant courses or certifications you've completed, and show that you're committed to staying updated on industry trends and technologies.
