Specialist Operational Trainer

Location: Leyton & Acton, London, United Kingdom About the role As a Specialist Operational Trainer, you will deliver and design specialist training (New Starter, MHE, Food Safety, H&S) within our Zoom sites (Leyton and Acton). You\’ll support the development of Zoom Managers through train-the-trainer programs and individual coaching. Ensuring training, processes, and documentation comply with legislation, Health and Safety regulations, and operational standards is key. You\’ll also monitor, evaluate, and support the effectiveness of training to drive business performance. Some of your responsibilities will include: Delivering effective inductions and ensuring all new starter paperwork is complete. Conducting specialist training in line with HSE requirements and Ocado policy. Reviewing and updating training processes and materials. Delivering accredited Food Safety and H&S training. Providing bespoke operational process training as needed. Supporting customer complaints and satisfaction. About You An ambassador for Ocado values and a positive role model. Approachable, forward-thinking, and a problem solver. Calm and able to manage conflict. Tech-focused and adaptable to change. Strong communicator with excellent English skills. Skills/Qualifications Presenting skills with the ability to present on technical subjects. Proven experience in training design, delivery, and evaluation. Operational knowledge of key processes and Safe Systems of Work. Experience in 1:1 coaching and providing feedback. Desirable Qualifications Food Safety Level 4 in Manufacturing, Logistics, Catering. First Aid at Work. IOSH accreditation. Benefits Pension, Life Assurance, Income Protection. Private Medical Insurance, Digital GP. 25 days holiday (increasing with service). Free Shares, Sharesave and Buy as You Earn schemes. Here at Ocado Logistics, our people, technology, and customers work side by side supporting the amazing communities we serve. We\’re all in it together – not afraid to roll up our sleeves and get stuck in. Our people are incredibly diverse and come from all walks of life with different stories and experiences. We are proud that we are a disability-confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for employees with disabilities. Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status. #LI-OL #LI-ONSITE Job Info Job Identification 332 Job Category People Posting Date 04/10/2025, 09:40 AM Apply Before 04/26/2025, 12:00 AM Job Schedule Full time Locations Units 2 & 3 Golden Business Park, Orient Way, London, London, E10 7FE, GB Units 2 & 3 Golden Business Park, Orient Way, London, London, E10 7FE, GB #J-18808-Ljbffr