Commercial Manager, German Speaking

Are you looking to sink your teeth into a pivotal role within a growing Commercial and Sales Ops team? Are you excited by the tech space and want to join an innovative, market-leading organization? Do you want to work for a fast-paced global company? If the answer to these questions is yes, then we want to hear from you!

We are looking for a highly organized, enthusiastic Commercial Manager who shows initiative and confidence dealing with senior stakeholders and clients. This exciting opportunity requires a team player who maintains the smooth running of commercial negotiations, deal structuring, and alignment to pricing policies, supporting the Commercial Director, sales, and legal while interacting with senior management to ensure great financial and customer outcomes. You will love working with sales and view yourself as a deal “enabler” rather than “controller”.

About Smart Communications: Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently.

The responsibilities of the role include:

• Supporting sales and legal in negotiating commercial terms with clients to secure mutually beneficial terms for Smart Communications and our customers.
• Guiding sales team in structuring commercial proposals.
• Assisting Sales with ensuring correct product configurations and commercial terms are represented, then drafting order forms and related commercial paperwork to reflect these.
• Ensuring that pricing policies and approvals are followed.
• Working with the legal and sales operations teams to ensure that compliance, data privacy, and commercial terms are incorporated properly into templates for sales contracts.
• Advising senior management on commercial risk.

What we’re looking for:

Must have skills/experience:

• Supporting Sales, Sales Management, and Legal with commercial solutions to business problems.
• Ability to understand and manage the tension between the detail and the big picture.
• Strong negotiation skills including directly with the customer.
• Excellent Communication skills, both written and verbal.
• Attention to detail.
• A team player who creates positive working relationships.
• Extremely well-organized individual with a proven ability to manage conflicting priorities.

Advantageous skills/experience:

• Experience supporting senior executives and sales management with deal structuring.
• Experience leading and/or supporting high-value, complex negotiations.
• Working in a SaaS or technology environment.
• Fluent in both German and English at a verbal and written level and experience negotiating and reviewing contracts in both languages.

We look for the following SMART values in everyone we hire at Smart Communications:

• Speak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations, we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
• Make a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
• Agile & Flexible - We are focused on evolving, improving, and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity. We don’t allow hurdles to get in our way.
• Results-Focused - We get stuff done by being efficient, working at pace, and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy; we focus on productivity.
• Teamwork - We are stronger and better together. We collaborate, trust, and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged; we’re in this together!

We will provide you with the tools, equipment, and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidized gym membership, leisure travel insurance, pension contribution, and 25 days’ holiday allowance plus an additional day off for your birthday! Located in Covent Garden, our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit. This role is fully remote.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.