Customer Care Coordinator

Main purpose of the role

We also build great careers here at Keepmoat and we recognise that when our people grow, we do too. That is why we offer our employees competitive salaries and a fantastic benefits package including agile working, 25 days holiday plus all bank holidays (with the option to buy up to 5 additional days with our smart holidays scheme), exclusive offers and discounts and volunteer days. Full details of our benefits package can be found here.

We have an exciting opportunity for a Customer Care Coordinator to join our friendly Customer Care Team in our West Midlands region, based from our brand new office in Fort Dunlop.

The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site, and management teams whilst maintaining effective working relationships. The successful candidate will manage and continually improve the Customer Service experience for Keepmoat customers to support our ambitions maintain our 5-star builder status and a leader in Customer Service in the homebuilding industry.

The duties of the role include (but are not limited to);

• Liaise with all customers and sub-contractors, site managers, etc. to establish an excellent after sales/maintenance response to all complaints / queries
• Ensure all materials and labour required are available prior to starting works
• Ensure the customer care / after sales image by personally contacting customers after legal completion to ensure the customer is happy and satisfied
• Produce all relevant documentation relating to customer care accurately and in a timely manner
• Take responsibility for updating Dynamics system in a timely and efficient manner to ensure accuracy of customer database

Skills, Knowledge, Experience

We are looking for someone who embodies our Keepmoat values; a straightforward and friendly team player who has Customer Care experience, who is creative and used to using their organisational and planning skills within a Customer Care environment. They will be passionate about providing the highest quality customer care, and a collaborative team player, with experience communicating with different stakeholders.

Experience within a similar role in the housebuilding/construction industry would be beneficial but is not essential.

If this sounds like you, please apply now. As the above is not an exhaustive list of responsibilities, for more information including a full job description and person specification, please contact recruit@keepmoat.com