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For Companies At a Glance
- Tasks: Lead impactful learning solutions and collaborate with teams to enhance Google product experiences.
- Company: Join Google, a global leader in tech, dedicated to creating trusted user experiences.
- Benefits: Enjoy flexible work options, competitive pay, and a vibrant company culture.
- Why this job: Make a difference by improving user engagement and driving operational excellence in a dynamic environment.
- Qualifications: Bachelor's degree and 5 years in program management; data analysis experience preferred.
- Other info: Google values diversity and is committed to equal opportunity for all applicants.
The predicted salary is between 43200 - 72000 £ per year.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in stakeholder-facing roles, interacting with senior partners.
- 5 years of experience in program or project management.
- 2 years of experience in a quantitative or metrics-measured role or business.
Preferred qualifications:
- 4 years of experience in using data analysis to identify needs and measure impact in an operations organization.
- Experience in designing and managing learning solutions to meet regulatory requirements, preferably within a product-oriented role.
- Experience partnering with external suppliers/agent-based programs to deliver improvements in operational metrics and meet or exceed compliance standards.
- Ability to balance quality and cost imperatives across a large, agent-based program and to deliver against rigorous performance-based metrics.
- Excellent written and verbal communication skills.
About the job:
In this role, you will focus on aggregate learning in areas such as Google product policies, proprietary Google tools, and will work closely with teams across gUP and gTech to support product launches and regulatory mandated training. In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners, and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally, we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).
Responsibilities:
- Manage the lifecycle (creation, rollout, measurement) of high-impact learning solutions, aligning cross-functional stakeholders around clear objectives and plans.
- Develop and implement strategies across gTech Users and Products (gUP) to drive improvements in operational metrics and overall training program return on investment.
- Create and maintain a holistic, compliant, and aligned x-gUP framework for training processes, including scoping, asset creation, and supplier engagement standards.
- Partner with internal teams to proactively identify knowledge gaps, analyze quality trends, and support their business goals (e.g., product launches, new tool launches, new regulatory mandates).
- Partner with suppliers to build programs that will drive measurable improvements to customer experience metrics.
Program Manager, Supplier Enablement, gTech employer: WeAreTechWomen
Contact Detail:
WeAreTechWomen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Manager, Supplier Enablement, gTech
✨Tip Number 1
Network with professionals in the gTech and supplier enablement space. Attend industry events or webinars where you can meet people who work at Google or similar companies. Building these connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 2
Familiarise yourself with Google's product policies and tools. Understanding these will not only help you in interviews but also demonstrate your genuine interest in the role and the company. Consider taking online courses or reading up on relevant materials.
✨Tip Number 3
Prepare to discuss your experience in managing learning solutions and how you've used data analysis to drive improvements. Be ready to share specific examples that highlight your ability to balance quality and cost while achieving performance metrics.
✨Tip Number 4
Research the latest trends in operational metrics and training programs within tech companies. Being knowledgeable about current best practices will allow you to speak confidently about how you can contribute to gTech's goals during your interview.
We think you need these skills to ace Program Manager, Supplier Enablement, gTech
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in program or project management, especially in stakeholder-facing roles. Emphasise your quantitative skills and any experience with data analysis, as these are key for the role.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate how your background aligns with the responsibilities of the Program Manager position. Mention specific examples of how you've managed learning solutions or partnered with suppliers to improve operational metrics.
Highlight Communication Skills: Since excellent written and verbal communication skills are essential, ensure that your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of successful stakeholder interactions.
Showcase Relevant Achievements: Include quantifiable achievements in your application that demonstrate your impact in previous roles. For instance, mention any improvements in training program ROI or operational metrics that you have driven in past positions.
How to prepare for a job interview at WeAreTechWomen
✨Showcase Your Stakeholder Management Skills
Since the role requires interaction with senior partners, be prepared to discuss your experience in stakeholder management. Share specific examples of how you've successfully navigated complex relationships and aligned diverse teams towards common goals.
✨Demonstrate Data-Driven Decision Making
Highlight your experience in using data analysis to inform decisions. Be ready to explain how you've identified needs and measured impact in previous roles, particularly in a metrics-driven environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about challenges you've faced in program management and how you overcame them, especially in relation to compliance and operational metrics.
✨Communicate Clearly and Effectively
Given the emphasis on excellent communication skills, practice articulating your thoughts clearly. Prepare to explain complex concepts simply, as you may need to convey information to various stakeholders with different levels of understanding.
