Senior Service Designer (Fixed-Term contract)

I have partnered with one of the most interesting (and complex) organisations I’ve ever worked with – they are looking for a Senior Service Designer to join an impactful project on a fixed-term contract basis.

You will be designing an end-to-end service with complex digital and non-digital aspects – it’s important to state that this is an internally facing and highly technical piece of work with an equally complex set of stakeholders. You will be working closely alongside a Senior User Researcher, Content Designer, Product Designer, the Head of Service Design, and a wider non-UCD team.

The project will require real-depth and expertise within Service Design, not limited to:

• Excellent stakeholder relationship building and facilitation experience.

• Experience designing across both online and offline systems and services.

• A broad design 'toolkit', and a pragmatic, flexible approach for how effective Service Design can be delivered.

• Capability across both discovery (workshopping & research) and delivery (Journey mapping, Blueprints etc).

• Experience across large, diverse organisations.

Lastly, it's really important that you have worked and are comfortable working in large organisations – this will not be the right role for someone who has not worked in an enterprise/corporate environment previously.

The important details

✳️ This is a fixed-term 12-month role starting in March-April 2026.

✳️ The salary is up to £75,000 + flexible cash benefits + bonus

✳️ 2-stage interview process.

✳️ Hybrid working (London)

✳️ You will either need to be SC cleared, or be prepared to go through the clearance process