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- Tasks: Handle customer interactions and manage customs clearance processes daily.
- Company: Join a dynamic operations team focused on import logistics.
- Benefits: Enjoy competitive pay and opportunities for professional growth.
- Why this job: Be the key contact for customers and enhance your problem-solving skills.
- Qualifications: Knowledge of import airfreight and strong communication skills required.
- Other info: Experience with Cargowise or Salesforce is a bonus!
The predicted salary is between 24000 - 32000 £ per year.
Location: Crawley
Pay: £28,000 to £32,000
Role Overview: Join our client's Operations team as an Import Admin. You'll handle customer interactions, customs clearance, delivery confirmations, and financial processes. Monitor shipments, communicate delays, and build customer relationships.
Key Responsibilities:
- Main contact for customers
- Support customs clearance
- Confirm delivery requirements
- Monitor and communicate shipment progress
- Present and report on calls
- Resolve queries and complaints
- Ensure accurate invoicing
Requirements:
- Knowledge of import airfreight operations
- Preferred experience with CDS customs clearance
- Strong organizational and problem-solving skills
- Excellent communication abilities
- Proficiency in Microsoft Office
- Experience with Cargowise or Salesforce is a plus
Customer Service Administrator employer: Supreme Recruitment
Contact Detail:
Supreme Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with import airfreight operations and customs clearance processes. Understanding the terminology and procedures will help you stand out during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel, as you'll likely need to manage data and reports. Being proficient in these tools can give you an edge over other candidates.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer queries or complaints in the past. This will showcase your problem-solving skills and ability to maintain strong customer relationships.
✨Tip Number 4
If you have experience with Cargowise or Salesforce, be ready to discuss it in detail. Highlighting your familiarity with these systems can make you a more attractive candidate for the position.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in customer service and import operations.
Highlight Relevant Skills: Make sure to emphasise your organisational skills, problem-solving abilities, and communication strengths in your CV and cover letter. Mention any specific experience with customs clearance or software like Cargowise or Salesforce.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for the Customer Service Administrator role. Use specific examples from your past experiences to demonstrate your capabilities.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Supreme Recruitment
✨Know Your Customs Clearance
Make sure you brush up on your knowledge of customs clearance processes, especially CDS. Being able to discuss this confidently will show that you're prepared and understand the key responsibilities of the role.
✨Demonstrate Your Communication Skills
Since the role involves a lot of customer interaction, be ready to showcase your excellent communication abilities. Prepare examples of how you've effectively resolved queries or complaints in the past.
✨Showcase Your Organisational Skills
The job requires strong organisational skills, so think of instances where you've successfully managed multiple tasks or projects. Highlighting these experiences will demonstrate your capability to handle the demands of the position.
✨Familiarise Yourself with Relevant Software
If you have experience with Cargowise or Salesforce, make sure to mention it. If not, consider doing a bit of research on these tools to show your willingness to learn and adapt to new systems.
