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- Tasks: Provide top-notch patient service in a busy healthcare environment.
- Company: Join a dedicated NHS practice focused on compassionate care.
- Benefits: Enjoy flexible hours and the chance to make a real difference.
- Why this job: Be part of a supportive team while gaining valuable experience in healthcare.
- Qualifications: Computer literacy and a positive attitude are essential; no prior experience required.
- Other info: Flexibility to cover holidays and sickness is a must.
Part time 29.5 Hours
Monday: 08:00 – 18:30
Tuesday: 08:00 – 14:00
Thursday: 08:00 – 13:00
Friday: 08:30 – 18:30
Flexibility to cover holidays and sickness throughout the whole week is required.
Your role will be patient focused providing the best service face to face and over the phone having an empathetic and caring manner. You will also provide support to the doctors, nurses, and management team in the practice. You will be learning and maintaining new procedures/work processes and inputting confidential data efficiently and precisely so you must be computer literate and be able to prioritise your workload in a busy working environment. Having a positive team working ethic is essential.
Job Responsibilities:
- Opening and closing of the surgery.
- Give out repeat and acute prescriptions to patients or their representatives.
- Assist patients with face-to-face enquiries and follow up as necessary.
- Answer all incoming telephone calls, booking appointments as necessary and actioning any queries resulting from those calls.
- Ensure all emails are acknowledged and processed in the correct time frame.
- To ensure all tasks are dealt with and escalated if necessary.
- Process all scanning. (Paper and electronic)
- Support GPs and The Practice Managers.
Please apply with CV and covering letter to Nicky Johnson – nicky.johnson@nhs.net
Patient Services Administrator employer: Hawthorn Medical Centre
Contact Detail:
Hawthorn Medical Centre Recruiting Team
nicky.johnson@nhs.net
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Administrator
✨Tip Number 1
Familiarise yourself with the healthcare environment and the specific challenges faced by patient services administrators. Understanding the nuances of patient care and the importance of empathy in this role will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be dealing with patients and medical staff, being able to convey information clearly and compassionately is crucial. Consider role-playing scenarios with a friend to build confidence.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks in a busy environment. Being able to prioritise effectively is key in this role, so think of specific instances where you've successfully juggled responsibilities.
✨Tip Number 4
Research common software used in patient administration roles, such as electronic health records systems. Being knowledgeable about these tools can give you an edge and demonstrate your readiness to hit the ground running.
We think you need these skills to ace Patient Services Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in patient services or administrative roles. Emphasise skills such as empathy, communication, and computer literacy, which are crucial for this position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing excellent patient care. Mention specific examples of how you've demonstrated a caring attitude in previous roles and your ability to work in a busy environment.
Highlight Teamwork Skills: Since a positive team working ethic is essential, include examples in your application that showcase your ability to collaborate effectively with colleagues and support healthcare professionals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital for handling confidential data.
How to prepare for a job interview at Hawthorn Medical Centre
✨Show Your Empathy
As a Patient Services Administrator, you'll be dealing with patients who may be anxious or distressed. Make sure to demonstrate your empathetic nature during the interview by sharing examples of how you've handled similar situations in the past.
✨Highlight Your Organisational Skills
This role requires you to manage multiple tasks efficiently. Be prepared to discuss how you prioritise your workload and keep everything organised, especially in a busy environment. Mention any tools or methods you use to stay on top of your tasks.
✨Familiarise Yourself with Medical Terminology
Understanding basic medical terminology can be a big plus. Before the interview, brush up on common terms related to prescriptions and patient care. This will show that you're proactive and ready to support the medical team effectively.
✨Demonstrate Team Spirit
A positive team working ethic is essential for this role. Be ready to share examples of how you've successfully worked within a team in the past, highlighting your ability to collaborate and support colleagues in achieving common goals.
