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- Tasks: Lead the design of innovative managed services in Voice, Room Technologies, and Digital Signage.
- Company: Join a forward-thinking company focused on delivering top-notch managed services.
- Benefits: Enjoy a competitive salary, remote work options, and great corporate perks.
- Why this job: Be at the forefront of technology, shaping impactful service offerings and engaging with C-level clients.
- Qualifications: 10+ years in service architecture, with expertise in UC, AV/VC, and digital signage required.
- Other info: Opportunity to mentor teams and influence internal roadmaps while working with global clients.
The predicted salary is between 60000 - 84000 £ per year.
Location: London, Hampshire + Remote
Salary: £75-100k + Benefits
Overview: We’re seeking a Principal Service Architect to lead the design and evolution of best-in-class managed services across Voice, Room Technologies, and Digital Signage. This role requires a unique blend of deep technical knowledge and commercial insight to shape scalable, innovative, and cost-effective service offerings. Acting as a strategic bridge between engineering, delivery, and sales, you’ll drive service development, support key client engagements, and influence internal roadmaps.
Key Responsibilities:
- Service Design & Strategy: Design and define managed services for UC, AV/VC, and digital signage. Translate customer and market needs into scalable service models (SLAs, processes, HLDs, SOWs). Ensure alignment with ITIL and operational best practices.
- Commercial & Client Engagement: Support sales with solution design, proposals, and financial models. Drive commercial competitiveness through pricing, margin analysis, and TCO/ROI assessments. Present strategies to stakeholders, including C-level clients.
- Consulting & Delivery: Lead client workshops, audits, and transformation roadmaps. Collaborate across product, delivery, and engineering teams to ensure successful implementation. Mentor internal teams and contribute to enablement and knowledge sharing.
Skills & Experience Required:
- Strong expertise in UC, AV/VC, digital signage (e.g., Microsoft Teams, Zoom, Cisco, Crestron, Appspace, Utelogy).
- Deep understanding of managed services models, ITIL frameworks, and hybrid/cloud environments.
- 10+ years in service/technical architecture, with 5+ in UC/AV/Managed Services.
- Proven consulting experience and ability to influence technical and business stakeholders.
Preferred Qualifications:
- Degree in Engineering, Networking, or related field.
- Certifications: ITIL, CTS, Microsoft 365, Cisco.
- Experience supporting global clients and services.
Senior Service Architect employer: NTech Consultants LTD and NTech Contracts LTD
Contact Detail:
NTech Consultants LTD and NTech Contracts LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Architect
✨Tip Number 1
Network with professionals in the UC, AV/VC, and digital signage sectors. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends, which can give you an edge in interviews.
✨Tip Number 2
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Teams and Cisco. Being able to discuss your hands-on experience with these tools will demonstrate your technical expertise during discussions.
✨Tip Number 3
Prepare to showcase your consulting experience by thinking of examples where you've influenced stakeholders or led successful projects. This will help you illustrate your ability to bridge the gap between technical and commercial aspects.
✨Tip Number 4
Research the company’s current service offerings and any recent developments in their managed services. This knowledge will allow you to tailor your conversations and show how you can contribute to their strategic goals.
We think you need these skills to ace Senior Service Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service architecture, particularly in UC, AV/VC, and digital signage. Use specific examples that demonstrate your expertise and align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of managed services and ITIL frameworks. Explain how your background and skills make you the ideal candidate for this role, and express your enthusiasm for contributing to the company's success.
Highlight Relevant Experience: In your application, emphasise your 10+ years of experience in service/technical architecture. Include details about your consulting experience and any successful projects where you influenced stakeholders or led client engagements.
Showcase Your Technical Skills: List relevant certifications such as ITIL, CTS, and Microsoft 365. Mention any specific technologies you have worked with, like Microsoft Teams or Cisco, to demonstrate your technical proficiency and readiness for the role.
How to prepare for a job interview at NTech Consultants LTD and NTech Contracts LTD
✨Showcase Your Technical Expertise
As a Senior Service Architect, you'll need to demonstrate your deep technical knowledge in UC, AV/VC, and digital signage. Be prepared to discuss specific technologies you've worked with, such as Microsoft Teams or Cisco, and how you've applied them in previous roles.
✨Understand the Business Side
This role requires a blend of technical and commercial insight. Make sure you can articulate how you've influenced pricing strategies, conducted margin analysis, or presented financial models in past projects. This will show your ability to drive commercial competitiveness.
✨Prepare for Stakeholder Engagement
You'll be presenting strategies to C-level clients, so practice your communication skills. Think about how you can convey complex technical concepts in a way that resonates with non-technical stakeholders. Use examples from your experience to illustrate your points.
✨Demonstrate Leadership and Mentorship
As someone who will mentor internal teams, be ready to discuss your leadership style and experiences. Share examples of how you've led workshops or collaborated across teams to ensure successful project implementations, highlighting your ability to foster knowledge sharing.
