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- Tasks: Help customers feel valued by resolving inquiries and complaints across various channels.
- Company: Join a prestigious international retailer with over 80 years of success in luxury products.
- Benefits: Enjoy generous holidays, pension, free parking, and career development opportunities.
- Why this job: Be part of a dynamic team that values customer satisfaction and offers a premium experience.
- Qualifications: 2+ years in customer service, strong communication skills, and proficiency in Microsoft Office and CRM.
- Other info: This role is perfect for those looking to grow in a supportive head office environment.
The role of Customer Care Advisor is to ensure every customer interaction is a positive one, leaving them feeling valued, heard, and satisfied. Expertise in handling incoming calls, responding to inquiries, and resolving complaints across multiple communication channels.
This international premium retailer & brand has been established for over 80 years and has continued success in Europe & Asia. This store provides an exciting array of luxury products and a premium experience with their carefully edited collection of European merchandise including handbags, accessories & luggage.
Responsibilities for this Customer Care Advisor:
- Assist customers in using the company’s products and services effectively.
- Communicate professionally and empathetically with customers via phone, email, and social media, ensuring responses are timely and courteous.
- Investigate and resolve customer complaints in a thorough and efficient manner.
- Stay informed about the company’s products or services and keep up to date with any changes or updates.
- Consistently meet or exceed KPIs and performance targets.
To be successful in this Customer Care Advisor position:
- Minimum of 2 years' + of experience in a head office as a customer care, customer service, or customer administrative position.
- Ideally worked in retail, wholesaler, or a consumer brand.
- Strong communication skills with the ability to interpret and manage information accurately from the phone, e-mail & social media platform and messaging services.
- Be a 1st line support for customers contacting head office.
- Strong written English skills, particularly when responding to customer emails.
- Proficient in Microsoft Office Suite.
- Working knowledge of CRM platforms (they use Salesforce).
Benefits of this Customer Care Advisor position:
- Reward and development opportunities.
- Great head office environment – this is a full WIO position Mon-Fri.
- Generous holiday allowance.
- Pension.
- Free parking.
This is a great opportunity as part of your career progression and to be part of an evolving business. If you have the right skills to be a Customer Care Advisor, please apply by sending your CV today quoting the reference no.
Customer Service Agent - Saturday & Sunday employer: Quest Search and Selection
Contact Detail:
Quest Search and Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Saturday & Sunday
✨Tip Number 1
Familiarise yourself with the company's products and services before your interview. Knowing the ins and outs of their luxury offerings will not only impress your interviewers but also help you answer customer queries effectively.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different scenarios can help you articulate your responses clearly and empathetically, which is crucial for this role.
✨Tip Number 3
Get comfortable with using CRM platforms like Salesforce. If you have experience with similar systems, be ready to discuss how you've used them to enhance customer interactions in your previous roles.
✨Tip Number 4
Showcase your ability to meet KPIs by preparing examples from your past experiences where you exceeded targets. This will demonstrate your commitment to performance and customer satisfaction.
We think you need these skills to ace Customer Service Agent - Saturday & Sunday
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service, especially any roles where you've handled inquiries or resolved complaints. Emphasise your communication skills and familiarity with CRM platforms like Salesforce.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've positively impacted customer experiences in previous roles, and express your enthusiasm for working with a premium brand.
Highlight Key Skills: In your application, clearly outline your strong written English skills and proficiency in Microsoft Office Suite. These are crucial for the role, so make sure they stand out to the hiring team.
Follow Application Instructions: Ensure you quote the reference number in your application as specified in the job description. This shows attention to detail and helps your application get noticed by the right people.
How to prepare for a job interview at Quest Search and Selection
✨Showcase Your Communication Skills
As a Customer Care Advisor, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from your past experiences where you successfully resolved customer issues through effective communication.
✨Familiarise Yourself with the Brand
Research the company’s products and services thoroughly before the interview. Understanding their luxury offerings and brand values will help you answer questions more confidently and show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer service scenarios. Prepare by thinking of examples from your previous roles where you dealt with difficult customers or resolved complaints effectively. This will showcase your problem-solving skills.
✨Highlight Your Experience with CRM Tools
Since the company uses Salesforce, it’s beneficial to mention any experience you have with CRM platforms. If you’ve used Salesforce before, be ready to discuss how you utilised it to enhance customer interactions and improve service efficiency.
