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- Tasks: Help customers feel valued by resolving inquiries and complaints across various channels.
- Company: Join a prestigious international retailer with over 80 years of success in luxury products.
- Benefits: Enjoy generous holidays, pension, free parking, and career development opportunities.
- Why this job: Be part of a dynamic team that values customer satisfaction and offers a premium experience.
- Qualifications: 2+ years in customer service, strong communication skills, and proficiency in Microsoft Office and CRM.
- Other info: This role is perfect for those looking to grow in a supportive head office environment.
The predicted salary is between 24000 - 36000 £ per year.
The role of Customer Care Advisor is to ensure every customer interaction is a positive one, leaving them feeling valued, heard, and satisfied. Expertise in handling incoming calls, responding to inquiries, and resolving complaints across multiple communication channels.
This international premium retailer & brand has been established for over 80 years and has continued success in Europe & Asia. This store provides an exciting array of luxury products and a premium experience with their carefully edited collection of European merchandise including handbags, accessories & luggage.
Responsibilities for this Customer Care Advisor:
- Assist customers in using the company’s products and services effectively.
- Communicate professionally and empathetically with customers via phone, email, and social media, ensuring responses are timely and courteous.
- Investigate and resolve customer complaints in a thorough and efficient manner.
- Stay informed about the company’s products or services and keep up to date with any changes or updates.
- Consistently meet or exceed KPIs and performance targets.
To be successful in this Customer Care Advisor position:
- Minimum of 2 years' + of experience in a head office as a customer care, customer service, or customer administrative position.
- Ideally worked in retail, wholesaler, or a consumer brand.
- Strong communication skills with the ability to interpret and manage information accurately from the phone, e-mail & social media platform and messaging services.
- Be a 1st line support for customers contacting head office.
- Strong written English skills, particularly when responding to customer emails.
- Proficient in Microsoft Office Suite.
- Working knowledge of CRM platforms (they use Salesforce).
Benefits of this Customer Care Advisor position:
- Reward and development opportunities.
- Great head office environment – this is a full WIO position Mon-Fri.
- Generous holiday allowance.
- Pension.
- Free parking.
This is a great opportunity as part of your career progression and to be part of an evolving business. If you have the right skills to be a Customer Care Advisor, please apply by sending your CV today quoting the reference no.
Customer Support Specialist (Saturday & Sunday) employer: Quest Search and Selection
Contact Detail:
Quest Search and Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist (Saturday & Sunday)
✨Tip Number 1
Familiarise yourself with the company's products and services before your interview. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role and the brand.
✨Tip Number 2
Practice your communication skills, especially in handling customer complaints. Role-playing different scenarios can prepare you for the types of interactions you might face in this position.
✨Tip Number 3
Research common customer service KPIs and think about how you can meet or exceed them. Being able to discuss specific metrics during your interview will show that you understand the expectations of the role.
✨Tip Number 4
If you have experience with Salesforce or similar CRM platforms, be ready to discuss it. Highlighting your familiarity with these tools can set you apart from other candidates.
We think you need these skills to ace Customer Support Specialist (Saturday & Sunday)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service, especially any roles where you've handled inquiries and resolved complaints. Emphasise your communication skills and familiarity with CRM platforms like Salesforce.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care. Mention specific examples of how you've positively impacted customer experiences in previous roles, and express your enthusiasm for working with luxury products.
Highlight Relevant Skills: In your application, clearly outline your strong written English skills and proficiency in Microsoft Office Suite. Mention any experience you have with social media communication, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Customer Care Advisor.
How to prepare for a job interview at Quest Search and Selection
✨Showcase Your Communication Skills
As a Customer Support Specialist, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and empathetically during the interview. Use examples from your past experiences where you successfully resolved customer issues or handled inquiries.
✨Familiarise Yourself with the Brand
Research the company’s products and services thoroughly. Understanding their luxury offerings will not only help you answer questions more effectively but also show your genuine interest in the brand. Mention specific products or recent updates during your interview to impress the interviewer.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer scenarios. Prepare by thinking of examples from your previous roles where you dealt with difficult customers or resolved complaints. This will showcase your problem-solving skills and ability to stay calm under pressure.
✨Highlight Your Experience with CRM Tools
Since the role requires knowledge of CRM platforms like Salesforce, be ready to discuss your experience with such tools. If you have used similar systems, explain how you utilised them to improve customer interactions and track inquiries effectively.
