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For Companies At a Glance
- Tasks: Assist customers with reservations and inquiries while providing top-notch service.
- Company: Join Enterprise Mobility, a leader in innovative mobility solutions for over 65 years.
- Benefits: Enjoy remote work flexibility and a competitive salary of £25,250 per year.
- Why this job: Be part of a globally recognised company that values customer satisfaction and innovation.
- Qualifications: Must have strong communication skills and experience in a target-driven sales environment.
- Other info: Work from home with a suitable office setup; shifts available Monday to Sunday.
The predicted salary is between 20400 - 29700 £ per year.
Enterprise Mobility, a trusted name in the mobility industry for over 65 years, is seeking a motivated and customer-focused Reservations Sales Representative to join our dynamic team. This is a remote, work-from-home opportunity that allows you to be part of a globally recognised company while enjoying the flexibility of working from the comfort of your own space.
About Enterprise Mobility
For more than 65 years, Enterprise Mobility has been at the forefront of advancing mobility solutions. What began in 1957 with a small fleet of cars has grown into a global network serving customers in over 90 countries and territories worldwide. Throughout its history, Enterprise Mobility has come to understand that progress is not simply about moving from point A to point B. In today’s world, mobility encompasses the movement of people and goods, extending beyond vehicles to include integrated travel solutions tailored to meet the unique needs and preferences of individuals. This understanding drives Enterprise Mobility’s vision to become the world’s best and most trusted mobility company. As the concept of mobility continues to evolve, Enterprise Mobility remains committed to innovation, striving to create a reimagined future of mobility that is more accessible, efficient, and sustainable for everyone.
Salary: £25,250 per year
Job Type: Full Time
Location: Remote, UK
About the Role
We’re currently seeking home-based Reservations Sales Representatives to join our European Contact Centre. If you believe in going the extra mile to keep the customer happy this could be the role for you! The successful candidates will be enthusiastic and self-motivated in this remote work from home role. You will also be able to show us you have got what it takes to deal with customer reservations and enquiries every day and offer the right solutions every time.
Hours: Full-time (40 hours per week) You will be allocated shifts between 8am and 7pm Monday-Sunday. You must be available to start on Monday 17th February 2025.
Responsibilities
- Listening to customer requirements and presenting appropriate solutions
- Converting rental enquiries to bookings
- Relationship building by maintaining exceptional customer service standards
- Inbound and outbound calls; taking bookings, dealing with customer queries, applications, cancellations and other administrative duties
- Communicating company values to our customers
Skills Required:
- Ability to build a personal rapport with the customer
- Experience in a target driven sales environment whereby you have been accountable to minimum performance expectations
- Confident telephone manner
- Ability to work independently and to be self-motivated
- Strong PC skills and technical aptitude
Qualifications
Key (minimum) requirements:
- Available to work shifts between Monday to Sunday 8am – 7pm (40 hrs per week)
- Must be able to provide a suitable home-office environment which is free from noise and any distractions. (Desk and ergonomic chair are required)
- A Windows Desktop / Laptop PC (Macs are not accepted)
- Windows 10 (or above)
- 17 inch monitor or above required
- Internet access provided by a cable or DSL provider – WIRED CONNECTION AT ALL TIMES – WIRELESS CONNECTION IS PROHIBITED
- Router must be VOIP compatible
- Minimum upload speed of 2.0 mbps and Minimum download speed of 5.0 mbps
Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality.
Required Documents
- CV/Resume
Application Process
Don’t miss out—submit your application by visiting HERE!
Call Centre/Customer Service — Reservations Sales Representative at Enterprise Mobility employer: HipHopTune Media
Contact Detail:
HipHopTune Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre/Customer Service — Reservations Sales Representative at Enterprise Mobility
✨Tip Number 1
Familiarise yourself with Enterprise Mobility's services and values. Understanding their approach to customer service and mobility solutions will help you align your responses during the interview, showcasing that you're a good fit for their team.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves a confident telephone manner, consider role-playing common customer scenarios with a friend or family member to build your confidence and improve your response time.
✨Tip Number 3
Highlight any previous experience in a target-driven sales environment during your discussions. Be ready to share specific examples of how you've met or exceeded performance expectations, as this will demonstrate your capability to thrive in a similar setting.
✨Tip Number 4
Ensure your home office setup meets the requirements outlined in the job description. Having a suitable workspace ready will not only help you perform well but also show your commitment to the role during the interview process.
We think you need these skills to ace Call Centre/Customer Service — Reservations Sales Representative at Enterprise Mobility
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any previous roles where you successfully handled customer inquiries or reservations, showcasing your ability to meet performance expectations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific reasons why you want to work for Enterprise Mobility and how your skills align with their vision of providing exceptional mobility solutions.
Showcase Your Technical Skills: Since this is a remote position, highlight your technical aptitude. Mention your proficiency with Windows operating systems and any experience you have with remote working tools, ensuring you meet the technical requirements outlined in the job description.
Prepare for the Interview: If selected for an interview, be ready to discuss your customer service philosophy and provide examples of how you've gone the extra mile for customers in the past. Familiarise yourself with Enterprise Mobility's values and be prepared to explain how you can contribute to their mission.
How to prepare for a job interview at HipHopTune Media
✨Show Your Customer Service Skills
As a Reservations Sales Representative, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer queries or complaints in the past, showcasing your problem-solving skills and dedication to customer satisfaction.
✨Demonstrate Your Sales Experience
Since this role involves converting enquiries into bookings, be ready to discuss your experience in a target-driven sales environment. Highlight specific achievements where you met or exceeded sales targets, and explain the strategies you used to achieve them.
✨Prepare for Technical Questions
Given the remote nature of the job, it's important to show that you're tech-savvy. Familiarise yourself with the required software and tools, and be prepared to discuss your technical skills, including your experience with PCs and any relevant software applications.
✨Create a Distraction-Free Environment
Since the role is remote, ensure you have a suitable home-office setup. During the interview, mention how you plan to maintain a professional environment free from distractions, which will demonstrate your commitment to the role and your ability to work independently.
