Response Engineer

Emergency Maintenance Engineer
£26,500 (plus OT and bonus!)
Kings Langley, North London, Herts and Bucks
Company Van Provided Join a Leading Home Improvement Services Provider! Are you ready to work with a company setting new standards in responsive, pre-planned, and emergency at home glass and glazing services? Known for exceptional products and unbeatable customer service, our client is seeking a dynamic individual to join their team. You would be repairing, gaining entry, and boarding up broken windows and doors. Benefits: Strong internal development and progression scheme! Hard working and great company culture Social Events and Team Building! 22 Days annual leave + Bank Holidays Medicash Plan Christmas Party Refer a friend scheme Enhanced annual leave option
Buy & Sell Life Assurance Colleague recognition schemes Enhanced Family Leave Competitive salary packages! As an integral part of the customer journey, you will: Be the first on-site point of contact, communicating effectively with customers to understand their needs and explain the companys role and next steps. Assess and validate claims by reviewing damage, taking detailed photographs, and accurately documenting all areas requiring attention. Carry out necessary safety, security, or repair measures, adhering to all operational and legislative standards. Conduct damage surveys, measure accurately, and specify required work or parts for straightforward cases. Use a Personal Digital Assistant (PDA) to ensure all information is accurately recorded and compliance steps are followed. Complete and submit all required paperwork, time sheets, activity logs, and vehicle checks promptly. Adhere to all Health & Safety and Information Security protocols. Perform additional duties as required, within the scope and competence of the role. To thrive in this role, you will bring: Essential: A valid driving license. Experience as a Glazier or locksmith would be desirable Desirable: Basic within a trade such as glazing, locksmithing, or fitting. Relevant trade qualifications are a bonus but not required. A personal, approachable, and empathetic demeanour that puts customers at ease. Strong communication skills, with the ability to explain and empathize effectively. A customer-first mindset, ensuring the best possible experience at every touchpoint. The ability to work independently and as part of a team to achieve goals. A results-driven attitude with a passion for exceeding targets. Attention to detail and a flexible approach to tackling challenges. Why Join Us? Be part of a forward-thinking company leading the way in home improvement services. Enjoy a supportive team environment with opportunities for professional growth. Make a real difference in customers lives by delivering top-tier service. This role is a 4 on 4 off 12 to 12 working pattern.
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