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- Tasks: Lead the Players Club team, manage promotions, and resolve guest issues.
- Company: Join Bally's, a global leader in casino entertainment with 19 casinos across the US and UK.
- Benefits: Enjoy competitive salary, health coverage, 401(K) match, and childcare discounts.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in guest experiences.
- Qualifications: Customer service skills, 1-3 years management experience, and strong computer skills required.
- Other info: Work in a vibrant environment with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Bally's Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. The Role: The Senior Player's Club Supervisor is to maintain and oversee all aspects of the Players Club department including but not limited to:
- Players Club; Promotions; Direct Mail; Bus Tours and Events/Box Office
Responsibilities:
- Hiring, training, and developing staff of Players Club reps, Supervisors and Shift Manager.
- Maintaining an accurate database of Players Club accounts.
- Researching and resolving guest issues related to their Players Club accounts including, but not limited to, point discrepancies.
- Creating and maintaining all departmental Policies & Procedures.
- Ordering and tracking of all departmental items/stock following budgetary guidelines.
- Creation of certain specific promotions in ACSC, including Bonus Rewards promotions/offers.
- Execution of certain specific promotions in Total Promo, including random winner drawings.
- Creating and maintaining user accounts in the Total Promo system.
- Ensuring that all promotions are adequately staffed and troubleshooting any issues.
- Serve as manager of Bus Tour operations including booking, budget tracking, issuance of group package offer, and creation of groups in ACSC for tracked play.
- Responsible for overseeing all Box Office operations including staffing and troubleshooting issues related to ticket sales of in house events.
- Attending and participating in general staff and weekly departmental meetings.
- Attendance and participation in developmental conferences and workshops.
- Ensuring the timely and accurate communication of all relevant facility, departmental, promotional, and event information to all members of the department.
- Handling guest situations, phone calls and emails.
- Working closely with other departments to resolve any guest issues that may arise.
- Other duties as assigned by department Director.
Qualifications:
- Superior customer service skills
- Prior supervisory/management experience (1-3 years)
- Strong public speaking & interpersonal skills
- Ability to work effectively with all levels of staff (including Directors & Vice Presidents)
- Strong computer skills including Microsoft Office; Bally's ACSC; Ticketmaster; Micros POS; and Total Promo
- Superior organizational skills
- Patience and ability to handle pressure
- College degree and prior gaming experience preferred
License Requirements:
- Must secure appropriate RI mandated gaming licenses
Working Conditions:
- Mostly indoors and generally climate-controlled environment
- Will be exposed to noise, smoke, and odors
- Working with others and independently
What's in it for you:
- Competitive Salary with annual performance reviews
- Comprehensive health coverage plan that includes medical, dental, and vision
- 401(K)/ Company Match
- Access Perks and Childcare discounts
Target Salary Range: (£44,825.00)
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer
Contact Detail:
Bally’s Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager - Players Club
✨Tip Number 1
Familiarise yourself with Bally's operations and values. Understanding their approach to customer service and employee development will help you align your answers during interviews, showcasing that you're a great fit for the Shift Manager role.
✨Tip Number 2
Network with current or former employees of Bally's. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your knowledge of casino operations and customer loyalty programs. Being able to discuss specific strategies for managing a Players Club and enhancing guest experiences will demonstrate your expertise and enthusiasm for the role.
✨Tip Number 4
Prepare examples from your past supervisory experience that highlight your problem-solving skills and ability to handle pressure. This will help you illustrate your capability to manage staff and resolve guest issues effectively during the interview.
We think you need these skills to ace Shift Manager - Players Club
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service and management. Emphasise any supervisory roles you've held, especially in a casino or entertainment environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the gaming industry and your understanding of Bally's operations. Mention specific skills that align with the job description, such as your ability to handle guest issues and manage promotions.
Highlight Relevant Skills: In your application, focus on your superior customer service skills and any experience you have with software like Microsoft Office, Ticketmaster, or similar systems. This will demonstrate your readiness for the role.
Showcase Your Leadership Experience: Detail your previous supervisory or management experience, particularly how you've trained and developed staff. Use specific examples to illustrate your leadership style and effectiveness in managing teams.
How to prepare for a job interview at Bally’s Corporation
✨Showcase Your Customer Service Skills
As a Shift Manager for the Players Club, you'll need to demonstrate superior customer service skills. Prepare examples of how you've successfully handled guest issues in the past, showcasing your ability to resolve conflicts and ensure customer satisfaction.
✨Highlight Your Management Experience
With prior supervisory or management experience being crucial for this role, be ready to discuss your leadership style and how you've trained and developed staff in previous positions. Use specific examples to illustrate your effectiveness in managing teams.
✨Familiarise Yourself with Relevant Software
The job requires strong computer skills, including familiarity with Microsoft Office and Bally's specific systems like ACSC and Total Promo. Brush up on these tools before the interview and be prepared to discuss your proficiency with them.
✨Prepare for Public Speaking Scenarios
Strong public speaking and interpersonal skills are essential for this position. Practice articulating your thoughts clearly and confidently, as you may be asked to present ideas or lead discussions during the interview.
