Used Car Sales Supervisor - Cambridge

As the Used Car Sales Supervisor, you are a high-performing, energetic member of the leadership team in your market, reporting to the Used Sales Lead in your country, and responsible for flawless execution of your location hitting all targets. You have shown an aptitude and bias towards developing and guiding people to excel in their jobs. You are a front-line leader that gets involved in the day-to-day activities of your team, store operations, and dealing with customers. You will be challenged to support your team through training, coaching, motivating, and analyzing sales performance. You have a keen eye for operational details and the skills to drive changes and improvements in the team. You can operate independently, but in close cooperation with the Sales and Delivery leadership in your country.

We Offer:

• A dynamic and fast-paced environment where inclusion, learning, and collaboration are key to success.
• The chance to work with innovative technology, advanced tools, and software.
• Ongoing training and development to help you grow your skills and career.
• A competitive compensation and benefits package.
• A safe, clean, and fun workplace.

What You'll Do:

• Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your location.
• Display a hands-on approach by consistently coaching, training, and developing Used Car Sales Advisors at your location.
• Participate in and/or lead all sales, delivery, and personnel activities.
• Analyse data and collaborate with used sales leadership to track and manage progress.
• Maintain operational overview and translate business needs to actions on the floor.
• Constantly search for improvement.
• Provide a hands-on perspective to challenge and give input to the Used Sales Lead on their strategic and staff-related decisions.
• Participate in all delivery related activities.
• Champion change management in your location and wider country market.
• Ensure your team is set up to execute on its key sales objectives, including but not limited to the creation of sales opportunities, scheduling test drives, maintaining a healthy/current pipeline with frequent follow-ups, and driving orders and all other pre-delivery activities to enable smooth deliveries and high CSAT scores.
• Demonstrate ability to seamlessly cover daily location management duties as needed.

Customer Experience & Brand Management:

• Responsible for ensuring all employees provide a best-in-class customer experience for every customer.
• Ensure all employees align with Tesla's Dress Code and Grooming Guidelines.
• Partner with new car store leadership and delivery operations team on any key events or demand generation activities as needed.
• Manage customer escalations quickly and effectively.
• Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission.
• Demonstrate mastery of presenting, selling, and delivering the entire Tesla ecosystem.
• Ensure facility maintenance and showroom presentation adhere to the brand standard.
• Control team and location expenses continually striving to reduce costs.

Employee Engagement & Development:

• Observe, review, and continuously provide feedback on employee performance.
• Coach and mentor staff, introduce best practices, and enable inclusion and team culture.
• Provide robust feedback and input on the performance of Used Car Sales Advisors in your location to your manager to ensure growth on the team.
• Support, implement, and provide follow-up for all training.
• Assist with recruitment activities as needed.
• Ensure all employees adhere to Tesla policies and procedures.
• Escalate all people issues to store leadership in a timely and effective manner.

What You'll Bring:

• Strong sales performance and understanding of the business and products.
• Track record of coaching and mentoring sales or operational roles.
• In-depth knowledge of sales processes and ability to drive employees to exceed targets.
• Strong organizational skills.
• Unafraid to question and take lead.
• Ability to influence stakeholders and peers.
• Excellent communication skills in English and the local language.
• Confident in learning and adapting to multiple technologies.
• Passionate about Tesla’s mission.
• Valid driver's license held for 2 years and over.