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For Companies At a Glance
- Tasks: Be the friendly face of North Shore Gardens, ensuring residents feel at home.
- Company: Join a vibrant community-focused property management team dedicated to enhancing resident experiences.
- Benefits: Enjoy a full-time role with opportunities for growth and community engagement events.
- Why this job: Make a real impact by fostering community spirit and providing excellent service.
- Qualifications: Strong communication and organisational skills; no prior experience required.
- Other info: Flexibility to work evenings and weekends is essential.
The predicted salary is between 28800 - 43200 £ per year.
The Resident Services Manager should endeavor to provide excellent customer service to residents, prospective residents, guests, and vendors. Resident Services Managers are the face of the property and promote a sense of community. They work directly with property managers and team members to ensure a high-quality experience for residents.
Essential Job Duties
- Provide an open and welcoming environment to promote resident retention.
- Acquire broad knowledge of the community and surrounding area.
- Maintain logs of resident issues and services provided.
- Assist residents with lease violations under the supervision of the Property Manager.
- Prepare and deliver move-in and renewal gifts.
- Promote community engagement and help develop a strong community identity.
- Coordinate resident events, with a minimum of one per month.
- Manage social media, oversee reputation management, and distribute monthly newsletters.
- Manage the Kingsley platform and address resident concerns within 24 hours.
- Greet, tour, and lease to prospects, responding promptly to inquiries.
- Understand the needs of residents and the property.
- Willingness to work some evenings and weekends, demonstrating patience and respect.
- Manage a complex workload in varied environments.
- Possess strong interpersonal, communication, organization, writing, and computer skills.
Other Duties
This job description is not exhaustive; duties may change or be added as needed.
Additional Information
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
Contact Detail:
Northshoregardensapts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Manager
✨Tip Number 1
Familiarise yourself with the community and surrounding area. Knowing local amenities, events, and services will help you connect with residents and demonstrate your commitment to creating a welcoming environment.
✨Tip Number 2
Showcase your interpersonal skills by engaging with current residents or attending community events. This will not only give you insights into their needs but also highlight your proactive approach to building relationships.
✨Tip Number 3
Be prepared to discuss your experience with social media management and community engagement strategies. Highlight any past roles where you've successfully coordinated events or managed online platforms to enhance community identity.
✨Tip Number 4
Demonstrate your organisational skills by preparing a plan for how you would manage resident concerns and events. Being able to articulate your approach to handling a complex workload will set you apart from other candidates.
We think you need these skills to ace Resident Services Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Resident Services Manager. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, community engagement, and event coordination. Use specific examples that demonstrate your ability to create a welcoming environment and manage resident concerns effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community building and customer service. Mention any previous experience in similar roles and explain why you are excited about the opportunity at North Shore Gardens.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your writing is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Northshoregardensapts
✨Showcase Your Customer Service Skills
As a Resident Services Manager, excellent customer service is key. Be prepared to share specific examples of how you've provided outstanding service in previous roles. Highlight your ability to handle resident concerns and create a welcoming environment.
✨Demonstrate Community Engagement Experience
This role involves promoting community identity and coordinating events. Discuss any past experiences where you've successfully engaged a community or organised events. This will show your potential employer that you understand the importance of building relationships.
✨Familiarise Yourself with the Property and Area
Before the interview, research North Shore Gardens and its surrounding area. Being knowledgeable about the community will demonstrate your commitment to the role and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage resident issues. Prepare for scenarios where you might need to address lease violations or resident complaints, showcasing your interpersonal and communication skills.
