Casino Manager

Grosvenor is on an exciting journey of growth. It’s a great time to join us…. More than ever, we’re investing in our venues and our people to ensure we have the best gaming offering and the best people in the right places.

We aim to excite and entertain all our customers, giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service, offering opportunities to develop your existing skills and learn new ones.

Why just work… when you can work, win & grow with us?

Job Description

• Salary – £32,304
• Balanced 40-hour work week – Because we believe in work-life harmony
• Life cover and private medical insurance
• Pension Scheme
• Share of Tips – Your exceptional service is recognised with a share of the tips
• 50% Off All Food in venue

As the Casino Manager, you’ll coordinate the smooth running of all gaming activities, ensuring customers are excited throughout their experiences.

Qualifications

• 2-4 years of managerial experience in the casino or gaming industry, with a proven track record of success.
• In-depth knowledge of UK gaming regulations and a strong understanding of customer expectations within a casino.
• Customer-centric approach that drives high engagement and confidence in your teams to provide first-class service.
• Experience in driving revenue with a commercial mindset focused on profitability, including achieving sales and yield targets.
• Proven leadership skills to maximise performance in all areas of the gaming floor, ensuring a seamless and enjoyable experience for customers.
• Excellent communication and interpersonal skills to understand and cater to the distinct gaming preferences of each visitor.
• Ability to train and develop staff, ensuring they are fully equipped to delight and entertain customers, promoting an atmosphere of exclusivity and tailored service.
• Flexibility and adaptability to work in a dynamic and fast-paced environment, maintaining high standards of service and cleanliness.

To stand out, previous or current Casino Management experience and excellent knowledge of UK gaming activities are beneficial. However, we will train the right person.

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