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For Companies At a Glance
- Tasks: Engage with businesses, providing tailored solutions and building strong customer relationships.
- Company: Join the UK's top independent provider of voice and connectivity services, supporting businesses nationwide.
- Benefits: Enjoy 25 days holiday, professional development, and discounts at over 1,200 retailers.
- Why this job: Be part of a dynamic team, making a real impact on digital transformation for UK businesses.
- Qualifications: Sales or account management experience, excellent communication skills, and a passion for learning.
- Other info: Field-based role with flexible working hours and a supportive company culture.
The predicted salary is between 24000 - 36000 £ per year.
Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working. We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition.
Salary: Up to £30,000 plus £5,000 car allowance or company car
Location: Field Based
Working Hours: 8:30/9:00 - 17:00/17:30
This role involves cross-selling and up-selling to businesses with a typical employee size between 10 and 30. The majority of your time will be spent visiting customers to hold face-to-face meetings with them, with a typical week being 1 day in the office/home and 4 days out on customer visits. As a Field Account Manager, your role will involve being a trusted advisor to your customer base, proactively offering consultative assistance for any projects pertaining to digital transformation. It is a busy, customer-facing role delivering exceptional levels of service consistently alongside meeting sales targets. You will take ownership for customer accounts and utilise the support departments where necessary.
Key Responsibilities:- Understand, via effective questioning & rapport building, your customers’ current and future requirements to create a mutual account development plan and uncover imminent & future sales opportunities
- Present bespoke solutions to meet customer needs
- Work alongside our desk-based account management team to offer the best complete and transparent service wrap for customers
- Carry out proactive outbound communication to our customers – including booking customer visits for yourself
- Create value and build strong relationships with customers
- Proactively upskill and self-learn
- Cross-sell and up-sell all Daisy products and services to your existing customers
- Meet set revenue and product penetration targets on a monthly basis
- Identify and escalate opportunities to sell further products by way of visit or referral
- Responsible for keeping churn to a minimum
- Re-sign customers into new contract
- Work towards set targets, KPI’s, goals and objectives
- Schedule and action all tasks to completion within specified timescales whilst ensuring all systems are kept fully updated for each action and point of customer contact
- Collect Key Decision Maker contacts and contact details
- Obtain additional information where possible to maximize customer contact details
- Recent Sales or Account Management experience
- Target & KPI driven
- Excellent communications skills; verbal and written
- Ability to develop trusting relationships
- Fast thinking
- Self-motivated
- Resilient and strong willed
- Enthusiastic and willing to learn
- The ability to work under pressure
- Excellent customer relations skills
- Ability to manage workload
- Strong organisational skills
- Strong team worker
- Computer literate
- Account Manager Experience
- Problem Solving
What are the benefits of working at Daisy? Our ethos is simple: the more you put in the more you get out. We have been voted by Best Companies as the UK's no.1 Telecoms company and we are in the UK's top 30 Best Large Companies to work for in 2023. Here are some of the benefits that we offer…
- 25 days holidays, bank holidays worked are reclaimed as leave, and an additional day for each year of service up to 30 days!
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Access to discounts and savings at more than 1,200 retailers
- An additional day off on your birthday or if you’re getting married
Contact Detail:
Daisy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Account Manager
✨Tip Number 1
Familiarise yourself with the latest trends in digital transformation and telecommunications. Being knowledgeable about current technologies and solutions will help you engage more effectively with potential clients and demonstrate your expertise during meetings.
✨Tip Number 2
Practice your rapport-building skills. Since this role involves a lot of face-to-face interaction, being able to connect with customers quickly will set you apart. Consider role-playing scenarios with friends or colleagues to enhance your communication techniques.
✨Tip Number 3
Network within the industry. Attend relevant events or join online forums where you can meet professionals in the field. Building relationships with others in the telecoms sector can lead to valuable insights and potential referrals.
✨Tip Number 4
Prepare for the sales targets and KPIs mentioned in the job description. Familiarise yourself with common sales strategies and techniques that can help you meet and exceed these goals. This preparation will show your commitment to success in the role.
We think you need these skills to ace Field Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales or account management experience. Emphasise your ability to meet targets and KPIs, as well as your excellent communication skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Field Account Manager role. Mention specific examples of how you've successfully built relationships with customers and achieved sales goals in the past.
Showcase Your Problem-Solving Skills: Include examples in your application that demonstrate your problem-solving abilities. Discuss situations where you identified customer needs and provided tailored solutions.
Highlight Your Self-Motivation: Since this role involves a lot of independent work, make sure to convey your self-motivation and resilience. Share instances where you took initiative to learn new skills or improve processes.
How to prepare for a job interview at Daisy Group
✨Research the Company
Before your interview, make sure to research the company thoroughly. Understand their products, services, and recent developments in the telecoms industry. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Prepare for Role-Specific Questions
Expect questions related to sales strategies, account management, and customer relationship building. Be ready to discuss your previous experiences and how they relate to the responsibilities of a Field Account Manager.
✨Demonstrate Your Communication Skills
As this role requires excellent verbal and written communication skills, practice articulating your thoughts clearly. You might be asked to present a solution to a hypothetical customer scenario, so be prepared to showcase your consultative approach.
✨Show Enthusiasm and Willingness to Learn
The company values self-motivation and a desire to upskill. During the interview, express your enthusiasm for the role and your commitment to personal development. Share examples of how you've proactively learned new skills in the past.
