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- Tasks: Assist customers and manage ticketing operations at festivals and events.
- Company: U-Live creates unforgettable music and cultural experiences across various unique venues.
- Benefits: Enjoy working at exciting festivals and gain hands-on experience in the entertainment industry.
- Why this job: Join a vibrant team, immerse yourself in music culture, and make lasting memories this summer.
- Qualifications: Reliable numeracy skills and proficiency in Microsoft Excel are essential.
- Other info: Must be available to work weekends during the summer at various UK festival locations.
The predicted salary is between 28800 - 43200 £ per year.
Role: Customer Service & Ticketing Assistant Reports into: Farringdon, London + onsite festival locations during summer weeks. Contract Type: Full Time, Permanent Start Date: ASAP U-Live collaborates with creatives across music, arts and culture to curate and produce unique entertainment and lifestyle experiences. We have held events in rolling greenfields, derelict warehouses, intimate club spaces, decorated music halls, a royal park and even the Metaverse. Music sits at the heart of everything we do from traversing stateside country to global jazz, from cutting edge electronic music in house and techno to world-renowned heritage artists and much much more. Working across U-Live’s festival and concert portfolio (LoveSupreme, Junction 2, The Long Road, Boundary and Nocturne to name a few), the Customer Service & Ticketing Assistant will play a key role in communicating with customers and in the smooth running of ticketing operations. You will be required to work onsite at festivals across the UK for a number of weekends during the summer months. Responding to customer enquiries and updating event websites accordingly • Helping to deliver specific aspects of hospitality packages • Maintaining event website information and terms and conditions to reflect latest updates • Assisting with the management of entrance gates at events and analysing historic data to plan for future events • Onsite box office and customer service management Reliable numeracy skills and proficient Microsoft Excel skills • An appetite for hard work and a flexible approach to working hours •
Customer Service Assistant Full time immediate start employer: U-Live
Contact Detail:
U-Live Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant Full time immediate start
✨Tip Number 1
Familiarize yourself with the festivals and events that U-Live organizes. Understanding the unique aspects of each event will help you engage more effectively with customers and demonstrate your passion for the role during interviews.
✨Tip Number 2
Highlight any previous experience in customer service or ticketing roles, especially in fast-paced environments. Be ready to share specific examples of how you've handled customer inquiries or resolved issues efficiently.
✨Tip Number 3
Show your enthusiasm for music and events by staying updated on current trends in the industry. This knowledge can help you connect with potential employers and show that you're genuinely interested in the role.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours, especially during the summer months. Emphasizing your willingness to work weekends and adapt to the demands of festival schedules will make you a more attractive candidate.
We think you need these skills to ace Customer Service Assistant Full time immediate start
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service & Ticketing Assistant position. Understand the key responsibilities and required skills, such as customer communication and ticketing operations.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any previous roles related to event management or ticketing. Emphasize your numeracy skills and proficiency in Microsoft Excel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for music and events. Mention specific experiences that demonstrate your ability to handle customer inquiries and manage ticketing operations effectively.
Highlight Flexibility: In your application, emphasize your willingness to work flexible hours and weekends, especially during the summer months when festivals take place. This shows your commitment to the role and understanding of the job requirements.
How to prepare for a job interview at U-Live
✨Show Your Passion for Music and Events
Since the role is centered around music and events, make sure to express your enthusiasm for the industry. Share any relevant experiences you've had at festivals or concerts, and discuss what you love about live events.
✨Demonstrate Customer Service Skills
Prepare examples of how you've successfully handled customer inquiries or resolved issues in previous roles. Highlight your ability to communicate clearly and effectively, as this will be crucial in the Customer Service & Ticketing Assistant position.
✨Be Ready for Onsite Scenarios
Think about potential challenges you might face while working onsite at festivals. Be prepared to discuss how you would manage high-pressure situations, such as long lines or customer complaints, to ensure a smooth experience for attendees.
✨Familiarize Yourself with Ticketing Systems
If you have experience with ticketing software or systems, be sure to mention it. If not, do some research on common ticketing platforms used in the industry. Showing that you're proactive about learning can set you apart from other candidates.
