AXON - Account Manager - Medical

We are looking for an experienced and dynamic Account Manager (AM) to join our team. As an AM at AXON, you will be the primary liaison for clients on a day-to-day basis, working closely with senior colleagues to manage healthcare communications programs that align with client objectives. You will oversee junior team members, demonstrate exceptional consultancy skills, and handle financial responsibilities while contributing to internal initiatives.

Responsibilities

• Build trusted relationships as the key day-to-day client contact.
• Listen actively, address needs proactively, resolve issues with senior counsel when needed.
• Drive tactical proposals for Requests for Proposals (RfPs).
• Identify opportunities to expand existing work; seek senior support for new business opportunities.
• Lead projects while resolving issues; develop/refine project briefs with clients appropriately budgeting projects.
• Adapt to each client’s working and communication style.
• Provide clear communication within the team for efficient information sharing.
• Guide junior team members for their professional growth; provide constructive feedback.

At AXON, we actively encourage the team to be involved in activities outside of their day-to-day work. Whether that is being involved in our social, Diversity & Inclusion, or CSR electives, attending networking events, or running training sessions on topics in which they have a personal interest. We have a keen focus on training and development and, as a rough guide, suggest employees aim to complete 37.5 hours of learning a year through online learning, classroom training, or attending external events; that’s 1 week a year dedicated to your development.

Candidate must have:

• Proven experience in agency account management, with a record of keeping to or exceeding targets.
• Ability to prioritize and re-prioritize, appropriately.
• Good writing and presentation skills, and ability to adapt style to different audiences.
• Excellent collaborative and teamwork skills.
• Experienced in Microsoft Office as well as compliance with/understanding of industry codes and regulations.

As well as the basic salary, great social events, and a culture of continual learning, our competitive benefits package includes but is not limited to:

• Private medical insurance (for you and your family).
• Critical Illness cover.
• Income Protection cover.
• Travel insurance (for you and your family).
• An annual “wellness” benefit after passing 3 month service.
• Hybrid working options.
• 25 days’ holiday (with the ability for it to rise to a maximum of 30 days alongside length of service) – in addition to bank holidays.
• Life assurance service insurance at 4x your salary.
• Paid sabbaticals after 5 years’ service.

AXON is a global healthcare communications agency that ignites change in healthcare. Through the power of life-changing communications, we contribute to medical advances that improve lives. At the core of every scientific innovation and advancement, there is a simple and compelling story to be told. We know how to tell that story, how to use the right tools to reach the right audiences at the right time, to provoke meaningful change. We specialize in advising clients on medical affairs, clinical studies, real-world evidence, marketing, advocacy, and communications, all underpinned by insights and creative strategy. AXON has an international reach, with offices in Copenhagen, London, New York, and Toronto, and a worldwide affiliate network. Established in 2002, we have a deep heritage and expertise in healthcare strategy and communication, and we continue to learn and grow in the fast-changing healthcare sphere. AXON is proudly an AVENIR GLOBAL company. AXON is a diverse organization, committed to a policy of equal opportunities. At all times, we aim to recruit, develop, and promote the very best people, basing judgment solely on suitability for the job.