Client Care Coordinator

Step into a role that truly matters. MSI UK is looking for a Client Care Coordinator someone who can offer calm, clarity, and compassionate support to individuals as they navigate their reproductive healthcare journey. If youre driven by purpose and professionalism, this is your opportunity to make a real difference.

Location: Reading / Chesham
Contract: Permanent
Hours: Full-time, 37.5 hours per week
Salary: £26,976.16
Driving licence preferred for travel between sites

Your Role: Meaningful Support, Every Step of the Way

As the first point of contact, youll be central to creating a smooth, supportive experience for every client. Your day-to-day work will include:

• Delivering telephone consultations
• Handling data entry and essential administrative tasks
• Greeting clients at reception and providing in-person assistance

Youll collaborate closely with both clinical and non-clinical colleagues, helping clients feel informed, empowered, and cared for.

What We Offer

Were committed to your wellbeing, development, and work-life balance not just your payslip.

Financial Benefits

• Reimbursement for travel outside your base location
• Up to 5% employer pension contribution
• Access to exclusive discounts through the Blue Light Card

Career Development

• Training opportunities beyond your core role (e.g., Mental Health First Aider)
• Accredited apprenticeship programmes
• Clear, supported routes for progression

Health & Wellness

• 24/7 Employee Assistance Programme
• Phone-based GP consultations via Doctor Line
• Support from trained Mental Health First Aiders

Work-Life Balance

• Flexible working patterns
• A bonus day off for your birthday
• Family-friendly policies

If youre ready to use your organisational strengths in a role that has genuine impact, wed be delighted to welcome you to MSI UK.

No background in healthcare? Thats absolutely fine. Youll receive full training to ensure you feel confident and equipped. If youre empathetic, organised, and eager to grow, well support you every step of the way.