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- Tasks: Welcome customers, manage calls, and ensure a fantastic showroom experience.
- Company: Join Sytner Jaguar Land Rover, a leader in luxury vehicle sales with 140 UK dealerships.
- Benefits: Enjoy 33 days holiday, discounted gym memberships, and a cycle to work scheme.
- Why this job: Be the first friendly face customers see and create memorable experiences in a supportive environment.
- Qualifications: Proactive communicator with excellent organizational skills and a passion for customer service.
- Other info: Flexible weekend hours with potential for overtime; we value diversity and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
About the role
Sytner Jaguar Land Rover Stockport is looking for a friendly and enthusiastic Weekend Receptionist/Host to join our fantastic Welcome team!
As a Sytner Host, you should share your passion for our brand every day and immerse customers in the world of Jaguar Land Rover.
You will welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout. You will also manage incoming calls and will be responsible for connecting the diallers to the right department promptly.
The working hours for this role are Saturday 8am – 5pm and Sunday 10am-4pm. There may also be some optional overtime available during the week.
About You
You will be the first impression on the phone for our clients and guests – so a warm and cheerful voice with an ability to efficiently transfer the call is essential. You will also help proactively manage the experience of whoever visits our showroom so that each customer and guest feel that they have had uniquely personal and bespoke service.
To provide the best service to our customers we\\\’ll need someone who is: a proactive communicator with our management and dealership teams, innovative in your approach to creating experiences and someone who will use their own initiative where they think it will delight a customer. You will also need to collate customer knowledge and anticipate their needs, to back this up, excellent organisational and preparation skills are required coupled with a genuine passion for detail.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual\\\’s unique contribution, supporting our colleagues to thrive and achieve their full potential.
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
For more information around reasonable adjustments and the recruitment process please click here .
Unsure? Read on…
We represent over 23 of the world\\\’s most prestige vehicle brands, across our 140 UK dealerships.
We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Job Type: Full-timeLocation Detail: Stockport, Cheshire, SK1 2AD
Weekend Showroom Host, Sytner Jaguar Land Rover Stockport employer: Sytner Group
Contact Detail:
Sytner Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Showroom Host, Sytner Jaguar Land Rover Stockport
✨Tip Number 1
Familiarize yourself with the Jaguar Land Rover brand and its values. This will help you convey genuine enthusiasm when interacting with customers, making a lasting impression as their first point of contact.
✨Tip Number 2
Practice your communication skills, especially on the phone. Since you'll be managing incoming calls, a warm and cheerful voice is essential to create a welcoming atmosphere for clients.
✨Tip Number 3
Think about ways to enhance the customer experience. Being proactive and innovative in your approach can set you apart, so come prepared with ideas on how to delight visitors during their showroom experience.
✨Tip Number 4
Showcase your organizational skills by being ready to manage multiple tasks efficiently. Whether it's directing customers or handling calls, demonstrating your ability to juggle responsibilities will highlight your suitability for the role.
We think you need these skills to ace Weekend Showroom Host, Sytner Jaguar Land Rover Stockport
Some tips for your application 🫡
Show Your Enthusiasm: In your application, express your passion for the Jaguar Land Rover brand. Highlight any previous experience in customer service or hospitality that showcases your friendly and enthusiastic demeanor.
Tailor Your CV: Make sure your CV reflects the skills mentioned in the job description, such as proactive communication, organizational skills, and attention to detail. Use specific examples from your past experiences to demonstrate these qualities.
Craft a Personal Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your personality. Mention how you can contribute to creating a unique and personal experience for customers visiting the showroom.
Prepare for the Interview: If invited for an interview, be ready to discuss how you would manage customer interactions and handle incoming calls. Think of scenarios where you went above and beyond for a customer and be prepared to share those stories.
How to prepare for a job interview at Sytner Group
✨Show Your Enthusiasm for the Brand
Make sure to express your passion for Jaguar Land Rover during the interview. Share any personal experiences or knowledge you have about the brand, as this will demonstrate your genuine interest and help you connect with the interviewers.
✨Practice Your Communication Skills
Since you'll be the first point of contact for customers, it's crucial to showcase your warm and cheerful communication style. Practice answering common questions in a friendly manner, and be prepared to discuss how you would handle customer inquiries and calls efficiently.
✨Demonstrate Proactive Customer Service
Think of examples from your past experiences where you went above and beyond to delight a customer. Be ready to share these stories during the interview to illustrate your proactive approach and ability to anticipate customer needs.
✨Highlight Your Organizational Skills
Given the importance of managing customer visits and calls, emphasize your organizational and preparation skills. Discuss any tools or methods you use to stay organized, and how they can help you provide a seamless experience for customers at the showroom.
