Service Architect - Permanent (Remote)

Job Title: Senior Service Architect Location:- London, Hampshire + Remote Salary:- £75-100k + Bens Overview: We’re seeking a Principal Service Architect to lead the design and evolution of best-in-class managed services across Voice, Room Technologies, and Digital Signage. This role requires a unique blend of deep technical knowledge and commercial insight to shape scalable, innovative, and cost-effective service offerings. Acting as a strategic bridge between engineering, delivery, and sales, you’ll drive service development, support key client engagements, and influence internal roadmaps. Key Responsibilities: Service Design & Strategy Design and define managed services for UC, AV/VC, and digital signage. Translate customer and market needs into scalable service models (SLAs, processes, HLDs, SOWs). Ensure alignment with ITIL and operational best practices. Commercial & Client Engagement Support sales with solution design, proposals, and financial models. Drive commercial competitiveness through pricing, margin analysis, and TCO/ROI assessments. Present strategies to stakeholders, including C-level clients. Consulting & Delivery Lead client workshops, audits, and transformation roadmaps. Collaborate across product, delivery, and engineering teams to ensure successful implementation. Mentor internal teams and contribute to enablement and knowledge sharing. Skills & Experience Required: ~ Strong expertise in UC, AV/VC, digital signage (e.g., Microsoft Teams, Zoom, Cisco, Crestron, Appspace, Utelogy). ~ Deep understanding of managed services models, ITIL frameworks, and hybrid/cloud environments. ~10+ years in service/technical architecture, with 5+ in UC/AV/Managed Services. ~ Proven consulting experience and ability to influence technical and business stakeholders. Preferred Qualifications: Degree in Engineering, Networking, or related field. Certifications: ITIL, CTS, Microsoft 365, Cisco Experience supporting global clients and services.