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- Tasks: Lead the design of innovative managed services in Voice, Room Technologies, and Digital Signage.
- Company: Join a forward-thinking company focused on delivering top-notch managed services.
- Benefits: Enjoy a competitive salary, remote work options, and great corporate perks.
- Why this job: Be at the forefront of technology, shaping scalable solutions that impact clients globally.
- Qualifications: 10+ years in service architecture with expertise in UC, AV/VC, and digital signage required.
- Other info: Opportunity to mentor teams and influence strategic decisions across the organisation.
The predicted salary is between 63000 - 90000 £ per year.
Location: London, Hampshire + Remote
Salary: £75-100k + Benefits
Overview: We’re seeking a Principal Service Architect to lead the design and evolution of best-in-class managed services across Voice, Room Technologies, and Digital Signage. This role requires a unique blend of deep technical knowledge and commercial insight to shape scalable, innovative, and cost-effective service offerings. Acting as a strategic bridge between engineering, delivery, and sales, you’ll drive service development, support key client engagements, and influence internal roadmaps.
Key Responsibilities:
- Service Design & Strategy
- Design and define managed services for UC, AV/VC, and digital signage.
- Translate customer and market needs into scalable service models (SLAs, processes, HLDs, SOWs).
- Ensure alignment with ITIL and operational best practices.
- Commercial & Client Engagement
- Support sales with solution design, proposals, and financial models.
- Drive commercial competitiveness through pricing, margin analysis, and TCO/ROI assessments.
- Present strategies to stakeholders, including C-level clients.
- Consulting & Delivery
- Lead client workshops, audits, and transformation roadmaps.
- Collaborate across product, delivery, and engineering teams to ensure successful implementation.
- Mentor internal teams and contribute to enablement and knowledge sharing.
Skills & Experience Required:
- Strong expertise in UC, AV/VC, digital signage (e.g., Microsoft Teams, Zoom, Cisco, Crestron, Appspace, Utelogy).
- Deep understanding of managed services models, ITIL frameworks, and hybrid/cloud environments.
- 10+ years in service/technical architecture, with 5+ in UC/AV/Managed Services.
- Proven consulting experience and ability to influence technical and business stakeholders.
Preferred Qualifications:
- Degree in Engineering, Networking, or related field.
- Certifications: ITIL, CTS, Microsoft 365, Cisco.
- Experience supporting global clients and services.
Senior Service Architect employer: NTech Consultants LTD and NTech Contracts LTD
Contact Detail:
NTech Consultants LTD and NTech Contracts LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Architect
✨Tip Number 1
Network with professionals in the UC, AV/VC, and digital signage sectors. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends, which can give you an edge in interviews.
✨Tip Number 2
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Teams, Zoom, and Cisco. Being able to discuss these tools confidently will demonstrate your expertise and commitment to the role.
✨Tip Number 3
Prepare to showcase your consulting experience by thinking of examples where you've influenced stakeholders or led successful projects. This will help you illustrate your ability to drive service development effectively.
✨Tip Number 4
Research the company’s current managed services offerings and think critically about how you could enhance them. Presenting innovative ideas during your discussions can set you apart from other candidates.
We think you need these skills to ace Senior Service Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service architecture, particularly in UC, AV/VC, and digital signage. Use specific examples that demonstrate your expertise and align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of managed services and ITIL frameworks. Explain how your background and skills make you the ideal candidate for this role, and express your enthusiasm for contributing to the company's success.
Highlight Relevant Experience: In your application, emphasise your 10+ years of experience in service/technical architecture. Include details about your consulting experience and any successful projects where you influenced stakeholders or led client engagements.
Showcase Your Technical Skills: List relevant certifications such as ITIL, CTS, and Microsoft 365. Mention any specific technologies you have worked with, like Microsoft Teams or Cisco, to demonstrate your technical proficiency and suitability for the role.
How to prepare for a job interview at NTech Consultants LTD and NTech Contracts LTD
✨Showcase Your Technical Expertise
As a Senior Service Architect, you'll need to demonstrate your deep technical knowledge in UC, AV/VC, and digital signage. Be prepared to discuss specific technologies you've worked with, such as Microsoft Teams or Cisco, and how you've applied them in previous roles.
✨Understand the Business Side
This role requires a blend of technical and commercial insight. Make sure you can articulate how your service designs have driven business value, including pricing strategies and ROI assessments. Prepare examples that highlight your ability to influence stakeholders at all levels.
✨Prepare for Client Engagement Scenarios
Expect to be asked about your experience leading client workshops and audits. Think of specific instances where you've successfully collaborated with clients to develop transformation roadmaps. Highlight your consulting experience and how you've navigated complex client needs.
✨Align with ITIL Best Practices
Since alignment with ITIL and operational best practices is crucial, brush up on these frameworks. Be ready to discuss how you've implemented ITIL principles in your previous roles and how they contributed to successful service delivery.
