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- Tasks: Train and support new restaurant teams across Europe for operational excellence.
- Company: Join Wingstop, a fast-growing brand in the flavour business since 1994.
- Benefits: Enjoy 25 days paid leave, private healthcare, and wellness reimbursements.
- Why this job: Be part of a vibrant culture focused on teamwork, growth, and making an impact.
- Qualifications: Experience in group training and fast-paced QSR environments is essential.
- Other info: Intensive travel around Europe is required for this role.
The predicted salary is between 36000 - 60000 £ per year.
We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth.
The Operations Excellence Coach is a key member of the EMEA regional team. The region has responsibility across 100+ restaurants owned by our Brand Partners (Franchisees). A great OEC is a collaborative and energetic trainer with operational acumen and drive to achieve great results. With a strong focus on organization, training and operational capabilities through the deployment of training programs and learning management systems. Ensuring compliance with the operating manual and food safety standards is a key tenant of the role. This role will lead & deliver training in New Markets to brand new restaurant teams & involves intensive travel around Europe.
WHAT YOU’LL DO
- Deliver the In-Restaurant ‘Train the Trainer’ program to Brand Partner training teams.
- Deliver the new market entry in-restaurant training for new Restaurant Teams across Europe.
- Support the NME Manager in the setup & execution of a best in class operation from the moment the doors are opened to the public.
- Offer operational support during the opening period for a new market.
- Amend global operations manual to fit the in-restaurant procedures for the market.
- Complete Restaurant Food Safety & Brand Standard audits & coach the teams for continual improvement.
- Collaborate with all Departments to ensure new stores are set up for success.
- Travel regularly to Brand Partner restaurants within region to provide appropriate coaching, training, education, and development tools.
- Collaborate with Brand Partner Store Teams to safeguard standards regarding effective restaurant operations, guest experience, safe food handling and implementation of training programs for management and team members.
- Live and breathe Operational Excellence and drive QSC (In House Audit Program) & SMG (Customer Scores) results across the region by completing in-restaurant audits, corrective coaching & relevant training programs.
WHAT YOU’LL NEED
- Experience in delivering group training sessions.
- Experience working in a fast-paced QSR environment, preferably both Front and Back of House.
- Supervisory experience, preferably in a restaurant management role.
- Must be able to speak English fluently. A second European language would be advantageous.
WHO YOU ARE
- No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success.
- You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve.
- You take full responsibility for your work and see things through to completion.
- You lead with empathy, respect, and emotional intelligence.
- You push yourself and others to be better.
BENEFITS
- 25 days of paid annual leave including bank holidays.
- One paid volunteer day of your choice.
- Competitive bonus structure for eligible roles.
- Private healthcare insurance will be provided through the Company’s third-party service provider.
- Wellness reimbursement program.
- Paid maternity and paternity leave.
Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
Operations Excellence Coach, EMEA employer: Wingstop Restaurants Inc.
Contact Detail:
Wingstop Restaurants Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Excellence Coach, EMEA
✨Tip Number 1
Familiarise yourself with the Wingstop brand and its core values. Understanding 'The Wingstop Way' will help you align your approach during interviews and discussions, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Highlight your experience in training and operational excellence. Be prepared to discuss specific examples of how you've successfully delivered training programs or improved operational processes in previous roles, especially in fast-paced environments.
✨Tip Number 3
Demonstrate your adaptability and willingness to travel. Since the role involves extensive travel across Europe, share any relevant experiences that showcase your flexibility and ability to thrive in new environments.
✨Tip Number 4
Prepare to discuss your collaborative skills. The role requires working closely with various teams, so think of examples where you've successfully collaborated to achieve common goals, particularly in a restaurant or QSR setting.
We think you need these skills to ace Operations Excellence Coach, EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in training and operations, especially in the QSR environment. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and how your values align with The Wingstop Way. Share specific examples of your training experience and how you've contributed to team success.
Showcase Your Soft Skills: Emphasise your ability to collaborate, lead with empathy, and drive results. Provide examples of how you've fostered teamwork and handled challenges in previous roles.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Wingstop Restaurants Inc.
✨Show Your Passion for Operational Excellence
Make sure to express your enthusiasm for operational excellence during the interview. Share specific examples of how you've improved processes in previous roles, especially in fast-paced environments like QSR.
✨Demonstrate Training Experience
Highlight your experience in delivering group training sessions. Be prepared to discuss your approach to training and how you ensure that teams are engaged and learning effectively.
✨Emphasise Collaboration Skills
Since this role involves working closely with various departments and brand partners, be ready to provide examples of how you've successfully collaborated in the past. Show that you can build relationships and foster a team-oriented environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges in a restaurant setting. Think about past experiences where you had to think on your feet and how you resolved issues effectively.
